 JRW2R.I.P. Mom, Brian, Ziggy, Max and Zen.Premium
join:2004-12-20
La La Land
kudos:5
 ·Optimum Online
| And the slowdown continues... This happens EVERY year at this time..
It's getting QUITE annoying.. 
Before you all chime in with telling me to post my complaints to the ooldirect forum, I have done this many times, and it always ends up with the same outcome, I have to wait until March for the speeds to return. 
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RIAA/MPAA... Bite me!!!!
In constant search for intelligent life on Earth! |
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| I don't get it, what is the problem you're having? |
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JRW2R.I.P. Mom, Brian, Ziggy, Max and Zen.Premium
join:2004-12-20
La La Land
kudos:5 Reviews:
·Optimum Online
| said by NYDude25:I don't get it, what is the problem you're having? 16/2 connection, usually runs 14+ on the download side. Come Thanksgiving it drops to half or less, until march.
Have run the gamut with OOL service several times, with no change in the past.
So, as expected it has died again...
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RIAA/MPAA... Bite me!!!!
In constant search for intelligent life on Earth! |
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dm145
join:2009-12-12
Clifton, NJ | reply to JRW2
that is quite normal for any cable internet service
it is up to 15/2, many complain it goes down below 2/1
I average 12/2 daytime and in the evenings it drops below 5/2 |
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| reply to JRW2
The real problem is that you are still within acceptable "up to" speeds.
They offer UP TO 15/2. You are getting over 1/2 of the "up to" speeds. The reason they don't do anything is because in their eyes nothing is wrong.
Seems like you may actually have some problem that relates to temperature. However as said above, if they feel you are within their acceptable range they won't even come look at it. |
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| reply to JRW2
You are complaining with your speed? Look at mine! I'm going nuts here.. |
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JRW2R.I.P. Mom, Brian, Ziggy, Max and Zen.Premium
join:2004-12-20
La La Land
kudos:5 Reviews:
·Optimum Online
| reply to anonpstr
I was told by support MANY times that anything less than 11Mb/s is not acceptable...
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RIAA/MPAA... Bite me!!!!
In constant search for intelligent life on Earth! |
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| reply to JRW2
Ha, you think that's bad? I'm logging, in the last few days, speeds consistently under 1Mbps down in the afternoon and evenings. I get 100% full, 15/2 speeds in the early morning, or very near that. Even with these extreme slowdowns, results from pingtest.net are always B or A. This is pure node congestion and it has been going on for months. These guys need to get their act together. |
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| reply to JRW2
What is the outcomne when yo ucall cablevision? Are you getting packet loss? |
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| reply to JRW2
I hope this is a sick joke on the part of the Dolan's:
I need to look into FIOS. |
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| Man, I can beat that. Just did a test and I got:
277 kbps down
863 kbps up
Believe it or not, that's not even a record. Ran by Pingtest.net after that and got an A. Impressive service, OOL! |
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| reply to JRW2
said by JRW2:I was told by support MANY times that anything less than 11Mb/s is not acceptable... We have MANY customers that have never seen 11 meg. If they agree there is a problem then what do they do to fix it? You say it always ends up with the same outcome but I'd like to know what they have actually done for you. |
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JRW2R.I.P. Mom, Brian, Ziggy, Max and Zen.Premium
join:2004-12-20
La La Land
kudos:5 Reviews:
·Optimum Online
| said by CVtek :said by JRW2:I was told by support MANY times that anything less than 11Mb/s is not acceptable... We have MANY customers that have never seen 11 meg. If they agree there is a problem then what do they do to fix it? You say it always ends up with the same outcome but I'd like to know what they have actually done for you. Lets see...
They have done the following, several times...
Tested on MY machine, via remote connection, while I have been connected to the modem, no router.
Changed out the modem.
Changed the wiring at my house. (I have a straight connection from the pole to the modem, no splitters)
Replaced the drop at my house.
Tested at the drop.
Tested "elsewhere"
Put it out to another group to investigate...
Generally they will do all of this, and then close the call telling me that my speeds are acceptable...
Come March, the speeds slowly return to "normal"...
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RIAA/MPAA... Bite me!!!!
In constant search for intelligent life on Earth! |
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| said by JRW2:said by CVtek :said by JRW2:I was told by support MANY times that anything less than 11Mb/s is not acceptable... We have MANY customers that have never seen 11 meg. If they agree there is a problem then what do they do to fix it? You say it always ends up with the same outcome but I'd like to know what they have actually done for you. Lets see... They have done the following, several times... Tested on MY machine, via remote connection, while I have been connected to the modem, no router. Changed out the modem. Changed the wiring at my house. (I have a straight connection from the pole to the modem, no splitters) Replaced the drop at my house. Tested at the drop. Tested "elsewhere" Put it out to another group to investigate... Generally they will do all of this, and then close the call telling me that my speeds are acceptable... Come March, the speeds slowly return to "normal"... SO... they do tell you the speeds are acceptable? What do they say to you when you tell them other support techs have told you anything below 11 is unacceptable? It's hard for us as technicians to get a definite cut and dry answer as to what the MIN is. I used to hear above 1.5 then above 3. Now I have been hearing as long as it is 1/2 the "upto" speed.
I just did a test on mine... I'm at 9.48/2.03, probably the best I have seen in weeks. I NEVER see over 10 download out my house and everything is well within specs. |
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JRW2R.I.P. Mom, Brian, Ziggy, Max and Zen.Premium
join:2004-12-20
La La Land
kudos:5 Reviews:
·Optimum Online
| said by CVtek :
What do they say to you when you tell them other support techs have told you anything below 11 is unacceptable? I tell them that I usually see much higher speeds, and show them the test results. That's when I usually hear what they consider "acceptable" speeds.
It's hard for us as technicians to get a definite cut and dry answer as to what the MIN is. I used to hear above 1.5 then above 3. Now I have been hearing as long as it is 1/2 the "upto" speed.
I just did a test on mine... I'm at 9.48/2.03, probably the best I have seen in weeks. I NEVER see over 10 download out my house and everything is well within specs.
I'm not trying to be argumentative but..
OOL advertises "upto" some number, depending on what you subscribe to. They do it so much, it is hammered into out psyche...
Yes we do NOT have an SLA or any kind of "guaranteed" speed in our pseudo "contract" with OOL.
BUT...
They imply a certain speed, and I think it is NOT beyond reasonable to expect to see 80 - 90 percent of what they advertise, MOST of the time.
If the VAST majority CAN'T see "advertised" then OOL should be precluded from even HINTING at the speeds they do, and should tell people what they CAN reasonably expect on a day to day basis.
Since they are NOT doing anything legally "wrong", I still find it deceptive to even advertise speeds they can never deliver.
Now back to what I originally posted about, I see this occur yearly at about the same time each year, which starts on or about Thanksgiving, which also is when the majority of "kids" are out of school/college too. I have asked the techs I have spoken to if they see a high volume of data usage on my node and EVERY time they say they see no high loading nor anything they consider abnormal. It is quite frustrating to feel lied to, or that the people you are speaking to are that clueless as to what is going on..
As I said, my speeds, as expected, have dropped to half of what is advertised, again...
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RIAA/MPAA... Bite me!!!!
In constant search for intelligent life on Earth! |
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| said by JRW2 
They imply a certain speed, and I think it is NOT beyond reasonable to expect to see 80 - 90 percent of what they advertise, MOST of the time.
If the VAST majority CAN'T see "advertised" then OOL should be precluded from even HINTING at the speeds they do, and should tell people what they CAN reasonably expect on a day to day basis.
Since they are NOT doing anything legally "wrong", I still find it deceptive to even advertise speeds they can never deliver.
Now back to what I originally posted about, I see this occur yearly at about the same time each year, which starts on or about Thanksgiving, which also is when the majority of "kids" are out of school/college too. I have asked the techs I have spoken to if they see a high volume of data usage on my node and EVERY time they say they see no high loading nor anything they consider abnormal. It is quite frustrating to feel lied to, or that the people you are speaking to are that clueless as to what is going on..
As I said, my speeds, as expected, have dropped to half of what is advertised, again...
[/BQUOTE :I'm not being argumentative either... but... they do not advertise 15 meg downloads... they advertise "up to 15" so in reality 2 meg could be acceptable legally. I agree that it does seem shady to "pound" into your head "up to" 15 meg when they are only giving half that in some cases. As you could see in this thread there are quite a few people that don't even see the speeds normally that you are complaining about getting sometimes. It is the nature of the internet and shard bandwidth that speeds will fluctuate, sometimes drastically. As said by fios users their speeds are more stable because of the removal of some "bottlenecks" caused by the infrastructure cable companies use. In this case the price of that is a contract with Verizon to guarantee they will get some of their money back. I also hear alot of customers that come back to CV say the price of fios is too high, I never used it so I only could go by what others have told me. If you where located in the system I work I would have someone I know check to see if there is a utilization issue. There really is no reason for anyone to lie to you if there was, however if it was an issue of over saturation the speeds would fall below 11 meg. Unfortunately I don't have an answer as to why your speeds dip a few meg from Nov till March but your speed is not half of what is advertised, it is within the range of what is advertised. I agree with you that is a play on words but by wording it properly CV gets away with it. |
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Reviews:
·Cablevision
| 
I'm on Boost. Up until Nov. I was consistently 27Mbps-31Mbps down. I've heard the same excuses from various techs about the speed not being guaranteed.
They tested the node and removed the other legs and tested mine jointly with me. They tested at the node while I tested at the same time while on the phone with them. They verified it's a problem and it's not related to saturation.
This means whole areas are being impacted probably much like the original poster.
A restaurant can't guarantee "good food" either but when they can't meet the expectations of large numbers of patrons, their "bottom line" suffers. |
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1 edit | Well unfortunately this so-so restaurant is the only game in town.
I wish we had competition from FIOS. |
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Reviews:
·Optimum Online
| reply to JRW2
said by JRW2:said by CVtek :
What do they say to you when you tell them other support I'm not trying to be argumentative but.. If the VAST majority CAN'T see "advertised" then OOL should be precluded from even HINTING at the speeds they do, and should tell people what they CAN reasonably expect on a day to day basis. Since they are NOT doing anything legally "wrong", I still find it deceptive to even advertise speeds they can never deliver. Now back to what I originally posted about, I see this occur yearly at about the same time each year, which starts on or about Thanksgiving, which also is when the majority of "kids" are out of school/college too. I have asked the techs I have spoken to if they see a high volume of data usage on my node and EVERY time they say they see no high loading nor anything they consider abnormal. It is quite frustrating to feel lied to, or that the people you are speaking to are that clueless as to what is going on.. As I said, my speeds, as expected, have dropped to half of what is advertised, again... Are you trying to extrapolate the "vast majority" of millions from a few posts on this site?
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Ken |
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JRW2R.I.P. Mom, Brian, Ziggy, Max and Zen.Premium
join:2004-12-20
La La Land
kudos:5 Reviews:
·Optimum Online
| said by kdshapiro:Are you trying to extrapolate the "vast majority" of millions from a few posts on this site? I talk to HUNDREDS of people in my line of work who have OOL at their houses, and extrapolating from them AND the ones who post here, I think I can get a pretty good idea what other people probably get at their homes.
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RIAA/MPAA... Bite me!!!!
In constant search for intelligent life on Earth! |
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