US Cable Support > OptimumOnline > And the slowdown continues...

reply to JRW2

Re: And the slowdown continues...

reply to max pl
For what its worth I noticed Hyde Park now has 5 downstream channels. Haven't seen a speedtest less than 60 megabits since December. Fingers crossed.
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bc

So I e-mailed Wilt at 7am this morning. By 9am there were tests and maintenance being done on my line to start to diagnose the cause. 20 Minutes ago my Motorola was swapped out for an Arris TM822 and fuck me it looks like I've had 5 channels all along...

We'll see what my speeds look like in afew hours

reply to JRW2
Bensonhurst here, near by 65th st and bay parkway

check out my speed for the last few days, »speedtest.net/result/1792856934.png

ping goes all the way up to 3K! --

it's fine for a few minutes (40+Mb speed, 10 ping)

oh i was forgetting to mention, and i have Ultra.

reply to Wowthatsslow

reply to Wowthatsslow
Please update us with your speed, i would like to know if it fixed your speed problems?

reply to JRW2
Yeah my speeds are still FUBAR. 20's and 30's most of the night with afew quick bursts into the 40s for afew minutes, hell I even had an 18 for about 20 minutes.

Just fucking wow....

Umm yeah the regular CV techs tried doing the same thing each of the three times I called and I insisted the problem was not in my house and the problem is still not in my house they were just too fucking lazy to get people out to check the plant to me without the obvious kick in the ass Wilt gave them.

reply to Dunno Yet
Same here, I have regular tier but only get about 6d/2u everyday. I have yet to see it higher than that, my connection drops multiple times a day and ridiculous latency spikes during peak hours. Techs would not replace my old modem either. Even better when I have a relatively substantial and active home network on this one connection.

It is much better right now | »www.speedtest.net/result/1795835236.png

the times i don't even get 1Mb and over 1K in ping appears to be around 6-8 pm. I'll see what happens today.

reply to JRW2
Ok so I just got a call from the techs that have been checking out my line and they confirmed what I've been bitching about for 3 weeks. My speeds were all over the place from 24 to 44 on their tests from 11:07pm to 11:37pm last night. A trouble ticket has been made at the network level and hopefully the issues get resolved...



This is my normal speeds and if I could get this all the time I'd be more than happy

reply to JRW2
FYI,

OOL Tech just swapped my modem, gave me the TM822 and this is my speed now|

»speedtest.net/result/1795970414.png

so far so good

reply to JRW2
"Give somebody a rap on the beezer , get some respect around here."

Looks like my IP changed again late last night with whatever work they did.

I'm on Ultra and this has been normal for me for a few weeks now. Regardless what time of day it is.

I have a CV tech scheduled to come tomorrow. Hopefully what he/she will do will resolve my crap DL speed issue. My signal levels are fine...I can't imagine a modem swap will fix my issue but who knows. I do know that my area still only has 3 channel bonding.

Keep thinking positive guys.

reply to JRW2
This has been happening for the last 2 weeks, and it finally got that bad today that I had to call to schedule an appointment. Low and behold some more packet loss and slower than molasses upload speeds.

»www.pingtest.net/result/58071789.png
»www.pingtest.net/result/58071986.png
»www.pingtest.net/result/58072838.png
»www.speedtest.net/result/1808243555.png
»www.speedtest.net/result/1808244896.png
»www.speedtest.net/result/1808272571.png

But this one is the best:

That should be easy to fix if the tech can see that when he is there. When is your appt?

reply to JRW2
Appointment was made last night around 4 AM and the tech came at around 9:30 AM, he just left and speeds are back to normal he's done some checks, replaced my modem and found that I'm getting an abnormally low signal from the pole to the apartment. He said that testing on the pole he should have been getting 18-22 (whatever that means) and he said he was getting 7 on the pole testing so going from the pole to my apartment there's going to be some loss. He said that he's going to report that and it should be better (in regards to ping times) within 24 hrs. So let's see what happens.

Was that the soonest appointment they could give you?

Glad it is working better, and hopefully they will get the plant issue resolved too.
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NOTHING justifies terrorism. We don't negotiate with terrorists. Those that support terrorists are terrorists.

reply to JRW2
look at what I got... and I have speed boost that is supposed to get me 30/5. Still waiting on the tech to call me back it's been since Monday.

reply to JRW2
Download speeds seem alright 45-59 mbits, unfortunately same issues with the upload once again, ~10% average packet loss. Another tech coming out today for an all day appointment. I feel as if I'm going in circles as I was 4 or 5 months ago when I had a horrendous issue with upload/download from 9 PM to 2 AM. Now it's happening anywhere from ~12 AM to 12 PM EST, massive packet loss, .50-2.00 upload.

When this service is good it's really awesome and when it's messed up it's just terrible.