| reply to N3OGH
Re: Dogs said by N3OGH:Before Verizon came, I did not have this option. Comcast knew it, and treated me as such. Same here...
...except now that Verizon FiOS is here... Comcast hasn't changed a bit. It would seem I am not the only one in my neighborhood fleeing from Comcast. The day I had FiOS installed there were three other Verizon trucks on my cul-de-sac of 14 houses. I noticed later that I could see 4 new wireless networks all with short names and WEP encryption which fits the pattern of the default settings on the Actiontec routers Verizon is using. So, out of 14 homes on our cul-des-ac, 5 signed up for FiOS as soon as it was available.
I'm half tempted to drive through the entire sub-division and see how many unique SSIDs I can find that are most likely FiOS related.
Evidently, Comcast either hasn't gotten the message in Harford County, or just doesn't give two shits about its customers. |
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 jester121Premium
join:2003-08-09
Lake Zurich, IL | Or they assume (probably rightly) that for every customer who hates Comcast, there's one that hates Verizon with equal vim and vigor. |
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 N3OGHYo Soy Col. "Bat" GuanoPremium
join:2003-11-11
Philly burbs
kudos:1 | I dislike Comcast, and I admittedly enjoy my Fios service very much.
But you bet yer ass if I can save a buck, I will try Comcast again.
Comcast lost me several years ago when Verizon brought DSL into my area.
I originally got a cable modem back in 1998 when we were still served by Suburban Cable, and the ISP was @Home. Boy, those were the good old days.
Comcast's service became slower and slower. I was dealing with pretty much dial up speeds from about 4 PM until bed time....
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Petty people are disproportionably corrupted by petty power… |
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| reply to jester121
said by jester121:Or they assume (probably rightly) that for every customer who hates Comcast, there's one that hates Verizon with equal vim and vigor. Well, I was fed up with Comcast, I did not hate Comcast. I got tired of the incredibly poor suppot -- both technical and customer.
Any ways, I don't disagree... but in my particular neighborhood's case, Verizon hasn't been offering service beyond POTS. So, it's not as if people can suddenly leave Verizon. I can't speak for the entire county... but I've heard very few positive things about Comcast from friends and neighbors.
So, as might be expected... people are going to switch to FiOS; perhaps they go from non-triple play price with Comcast to a cheaper triple play with Verizon, perhaps because they hate Comcast, who knows. For now, Comcast will be the one shedding customers -- right now, Verizon can't really lose customers, as they're the 'new' player. I have no doubt some people will end up being unhappy and switch back. Eventually, things might settle out to a relatively 'stable' split.
However, what's annoying is that Comcast surely knew FiOS was coming. Instead of at least pretending to care... they seem to have just resigned themselves to losing a lot of customers. I realize I am just one customer... but I expected Comcast to put up at least SOME kind of effort to retain me as a customer or at the very least try and actually solve the numerous problems I was having.
Obviously I was expecting way too much. |
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