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 jester121Premium
join:2003-08-09
Lake Zurich, IL | reply to phantom6294
Re: Dogs Or they assume (probably rightly) that for every customer who hates Comcast, there's one that hates Verizon with equal vim and vigor. | |
 N3OGHYo Soy Col. "Bat" GuanoPremium
join:2003-11-11
Philly burbs
kudos:1 | I dislike Comcast, and I admittedly enjoy my Fios service very much.
But you bet yer ass if I can save a buck, I will try Comcast again.
Comcast lost me several years ago when Verizon brought DSL into my area.
I originally got a cable modem back in 1998 when we were still served by Suburban Cable, and the ISP was @Home. Boy, those were the good old days.
Comcast's service became slower and slower. I was dealing with pretty much dial up speeds from about 4 PM until bed time....
--
Petty people are disproportionably corrupted by petty power… | |
| reply to jester121
said by jester121:Or they assume (probably rightly) that for every customer who hates Comcast, there's one that hates Verizon with equal vim and vigor. Well, I was fed up with Comcast, I did not hate Comcast. I got tired of the incredibly poor suppot -- both technical and customer.
Any ways, I don't disagree... but in my particular neighborhood's case, Verizon hasn't been offering service beyond POTS. So, it's not as if people can suddenly leave Verizon. I can't speak for the entire county... but I've heard very few positive things about Comcast from friends and neighbors.
So, as might be expected... people are going to switch to FiOS; perhaps they go from non-triple play price with Comcast to a cheaper triple play with Verizon, perhaps because they hate Comcast, who knows. For now, Comcast will be the one shedding customers -- right now, Verizon can't really lose customers, as they're the 'new' player. I have no doubt some people will end up being unhappy and switch back. Eventually, things might settle out to a relatively 'stable' split.
However, what's annoying is that Comcast surely knew FiOS was coming. Instead of at least pretending to care... they seem to have just resigned themselves to losing a lot of customers. I realize I am just one customer... but I expected Comcast to put up at least SOME kind of effort to retain me as a customer or at the very least try and actually solve the numerous problems I was having.
Obviously I was expecting way too much. | |
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