Faster Verizon DSL Service Will Burn Your House Down > It's nice to see..

said by Bill Kula :

The customer in question, as I wrote, is being talked to live by our customer service team. I'll post more once the customer decides what he would like to do. The real issue here is taking care of our customers and affirming that we provided poor service.

Not all individuals who read sites such as this one, are aware of the various offers we provide. That is the reason for the DSL background. -- Bill