US Cable Support > Bright House Networks > [Internet] Brighthouse Internet issues - Titusville, FL

reply to ferraridom

Re: [Internet] Brighthouse Internet issues - Titusville, FL

Wireshark showing TCP Retransmissions

reply to ferraridom
Internet is also slow here on PAFB, while out to lunch there were some 14 BHN and 5 Level 3 trucks heading north bound towards the base. i wonder what's going on there.

That's very interesting. Most of the packet loss I see starts on the atl tbone hop. Not to mention almost all of the CFL traffic goes out on the tbone and not there level 3 peer. But its also possible that the tbone's transport is provided on level 3 fiber, and is just a private line to somewhere else.

reply to ferraridom
It is interesting that WFTV seems to be the only news site mentioning the problems. Is the Orlando Sentinel, WESH, and WKMG too afraid of offending a big advertiser? And we know we won't hear about this on CFNews13, eh?

I work in the industry, so I can understand outages, it happens, sometimes it's unavoidable -- I get that. My frustration comes from how badly BrightHouse handles the customer service side of their business. Their so-called "Tier 1" is obviously trained only to diagnose router/computer issues and never even considers the fact that the upstream network could be a factor. How many hours passed before someone at BrightHouse even realized this was an issue effecting tens of thousands of users throughout Florida and beyond? Furthermore, there has been no public word from BrightHouse about this issue and even the 'network status' page on help.rr.com has not been updated. I mean.. just who the hell does BrightHouse think they are?

I agree, I also work in the industry (network sys op for Brevard Wireless). When we have a problem and someone calls, we say yup, we know, were working on it. Chances are I know about it before the customer does, and the calls start rolling in. The fact that it takes so much to get BHN to accept that something is wrong with there perfect network is down right disgusting.

reply to ferraridom
Has anyone tried by IP address to get to these sites?
--
GIT R DONE

Its not DNS, its a packet loss issue. Everything resolves but it can't get there.

reply to cableguy

reply to Chorca
Good post. I see the same things here. I'm fortunate (or unfortunate depends on how you look at it) to also have root access on a server that can't be reached. Same thing happens on the server end as well. Responds back to the initial request but never gets there and it keeps trying. Whatever it is its on brighthouses end. Even if it is their upstream provider.

Good to know you're seeing the same thing.. knowing this, it's definitely the pipes in between. Hafta see how BH handles all this stuff; I'd assume their techs know this info already, but talking to one directly is pretty much impossible.

My biggest issue is that its 4 days in and no resolution. No problem, even a fiber cut, should take that long. Funny thing is one server I run has 10 ips on it. Some work and some don't. They are all on the same subnet too.

I see the same thing. Same goes for my ip space, I have 5 statics, and some IPs get me where I need to go, others don't.

reply to ferraridom
Deland, FL

Same problem with trouble connecting to google.com & microsoft.com. However, if I search through another service such as dogpile.com it seems to at least provide a search but then anything under one of those doesn't work.

I would like to hope that Brighthouse Networks has some class and would admit to their being a 2-3 day problem but apparently they are just as bad as Comcast. Another du-opoloy....

Well they admit a problem when you call. But They need to publicly make a statement about it.

reply to ferraridom
I have found that they do not admit a problem when you call, but consistently try to blame it on your personal experience. Only after becoming irate with them and asking to speak to a supervisor is the problem admitted. Beyond that they are tight-lipped and offer no explanation. Some of their so-called consumer care professionals are not even aware that there is a problem, and these are those who are in the Central Florida area. It would be nice if they were all on the same page, and were able to offer some assistance rather than berate the customer. They closed the ticket on Earthlink saying that the issue has been resolved, but now they are aware that there are still problems with roadrunner. Has anyone who has Earthlink had their problem solved? I have roadrunner and there are still problems.

reply to ferraridom
I been having this problem in Flagler as well, it's been at least 4 days now. Calls to the call center result in the typical end user run through, restart your computer, restart your modem etc.. etc..

I mentioned the at the time 6 pages deep thread here and the news article and was told "Sir it's not everyone in central Florida, just a few", seems like more then a few people to me.

Also as other have stated this is not a DNS issue , I have changed my DNS servers to other public DNS servers to no avail.

reply to Ocala Area
I doubt earthlink is fixed. It uses the same equipment. And I guess I get a little further since I call the biz tech support, Since its a biz modem. Within 3 minutes they tell me the problem is still going on and to wait. I'm still showing problems here in Merritt Island. 2:21 PM
I first called on Christmas eve :s

reply to ferraridom
A call to biz tech support just now says that its not fixed yet, and that there is no ETA. Apparently 2 Of the head engineers are on a "conference call" with the "backbone tech's". Guy tried to say its bigger then bright house, that google was having problems. I was quick to point out that it works fine from work or another provider and its most defiantly bright houses problem.

Wow, I'm showing a good path to my servers at work now. Maybe its fixed?