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Willy
Premium Member
join:2000-09-24
USA

Willy

Premium Member

[optical] Computer doesn't recognize Blu Ray disc

I have a Dell XPS630. WinXP Pro with a PLDS BD-4B1S optical drive and the computer give me an error message when I put in a BluRay disc.
"Windows can not read from this disc. The disk may be corrupted, or it could be using a format that is not compatible with Windows."

I have the most current firmware for the drive and software updates from Microsoft.

Couldn't find anything in the Dell forums.

I did read something about UDF File System Drivers.

Any ideas how to fix this problem?
Thanks

psafux
Premium Member
join:2005-11-10

psafux

Premium Member

Did it ever read blu-ray discs?

is the disc itself damaged, scratched or smudged in any way?

have you tried another disc?

Smoove910
Premium Member
join:2005-08-01
Nampa, ID

Smoove910 to Willy

Premium Member

to Willy
What are you trying to use to view it? If you are using Windows Media Player, is it capable of Blu-ray?

Willy
Premium Member
join:2000-09-24
USA

Willy to psafux

Premium Member

to psafux
No I've never tried a BluRay disc in this drive until yesterday.
I tried 3 discs.

I'm not trying to watch the movie, the computer doesn't even recognize the disc.

I get a message:

Disk not formatted
"Windows can not read from this disc. The disk may be corrupted, or it could be using a format that is not compatible with Windows."

psafux
Premium Member
join:2005-11-10

psafux

Premium Member

said by Willy:

No I've never tried a BluRay disc in this drive until yesterday.
I tried 3 discs.

I will have to ask the obvious, is it a bluray player?

Willy
Premium Member
join:2000-09-24
USA

Willy

Premium Member

No problem.
Yes it is.
»drivers.softpedia.com/ge ··· 04.shtml

psafux
Premium Member
join:2005-11-10

1 edit

psafux

Premium Member

that page is for a DH-4b1s. you mentioned you have a BD-4b1s.

It should say on the faceplate of the rom if its bluray or not

edit:

and I can't find diddly on BD-4B1S so maybe that was a typo to begin with

Willy
Premium Member
join:2000-09-24
USA

Willy

Premium Member

I was just looking for something to show you, I didn't notice the mistake.
Yes, the invoice for the computer lists this as a Bluray player and burner.

Smoove910
Premium Member
join:2005-08-01
Nampa, ID

Smoove910 to Willy

Premium Member

to Willy
If you don't have a media player which supports Blu-Ray, you will get the error message you are receiving. Windows Media Player does not support Blu-ray natively, so you will have to install additional software to view the movie... something like Cyberlink Power DVD Ultra, or comparable is what you'll need.

Willy
Premium Member
join:2000-09-24
USA

Willy

Premium Member

I'm going to "My Computer" and clicking on Drive D and getting the message I posted above.

Even without a player I should be able to right click on the drive and choose Explore and view the files right?
I can do that with a standard DVD.

Forget about playing if for now, once the computer recognizes the disc I'll worry about a player.

Smoove910
Premium Member
join:2005-08-01
Nampa, ID

Smoove910

Premium Member

Is the disc a known good disc? A movie, or a blank disc?

Willy
Premium Member
join:2000-09-24
USA

Willy

Premium Member

Yes I played the movie with no problem in my Samsung player.

Zorack
join:2001-12-14
Fayetteville, WV

Zorack to Willy

Member

to Willy
contact dell,it is also possible you have a bad player,but try the cyberlink dvd player or even try vlc media player(which is what I use for watching movies)
gregmck
join:2009-07-18
Saginaw, MI

gregmck to Willy

Member

to Willy
You may need an UDF driver to view blu ray discs in explorer.
gregmck

gregmck

Member

Toshiba has an UDF driver that works for Windows XP. Do a search for 'Toshiba UDF 2.5 driver'.

Willy
Premium Member
join:2000-09-24
USA

Willy

Premium Member

In some of my searches before I posted this question I found references to "UDF File System Drivers", I mentioned this in the question.

Is this a hardware non specific driver?
I don't know what brand the player is but it's not Toshiba.
gregmck
join:2009-07-18
Saginaw, MI

1 recommendation

gregmck

Member

Windows XP does not have support for discs that are formatted in UDF. Blu ray uses UDF. So the issue is not hardware but the OS. I believe the Toshiba driver should work with any XP system not just Toshiba's hardware.

Willy
Premium Member
join:2000-09-24
USA

Willy

Premium Member

That did it.
I can explore the disk ans as soon as I find a decent player I can watch it too.

I have PowerDVD by Cyberlink (? I think that's right).
It recognizes the disk but gets stuck in a "Check for Update" mode.

Thanks again.