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Willy
Premium
join:2000-09-24
USA
kudos:1

[optical] Computer doesn't recognize Blu Ray disc

I have a Dell XPS630. WinXP Pro with a PLDS BD-4B1S optical drive and the computer give me an error message when I put in a BluRay disc.
"Windows can not read from this disc. The disk may be corrupted, or it could be using a format that is not compatible with Windows."

I have the most current firmware for the drive and software updates from Microsoft.

Couldn't find anything in the Dell forums.

I did read something about UDF File System Drivers.

Any ideas how to fix this problem?
Thanks


psafux
Premium,VIP
join:2005-11-10
kudos:2
Did it ever read blu-ray discs?

is the disc itself damaged, scratched or smudged in any way?

have you tried another disc?


Smoove910
Premium
join:2005-08-01
Nampa, ID
reply to Willy
What are you trying to use to view it? If you are using Windows Media Player, is it capable of Blu-ray?


Willy
Premium
join:2000-09-24
USA
kudos:1
reply to psafux
No I've never tried a BluRay disc in this drive until yesterday.
I tried 3 discs.

I'm not trying to watch the movie, the computer doesn't even recognize the disc.

I get a message:

Disk not formatted
"Windows can not read from this disc. The disk may be corrupted, or it could be using a format that is not compatible with Windows."


psafux
Premium,VIP
join:2005-11-10
kudos:2
said by Willy:

No I've never tried a BluRay disc in this drive until yesterday.
I tried 3 discs.

I will have to ask the obvious, is it a bluray player?


Willy
Premium
join:2000-09-24
USA
kudos:1


psafux
Premium,VIP
join:2005-11-10
kudos:2

1 edit
that page is for a DH-4b1s. you mentioned you have a BD-4b1s.

It should say on the faceplate of the rom if its bluray or not

edit:

and I can't find diddly on BD-4B1S so maybe that was a typo to begin with


Willy
Premium
join:2000-09-24
USA
kudos:1
I was just looking for something to show you, I didn't notice the mistake.
Yes, the invoice for the computer lists this as a Bluray player and burner.


Smoove910
Premium
join:2005-08-01
Nampa, ID
reply to Willy
If you don't have a media player which supports Blu-Ray, you will get the error message you are receiving. Windows Media Player does not support Blu-ray natively, so you will have to install additional software to view the movie... something like Cyberlink Power DVD Ultra, or comparable is what you'll need.


Willy
Premium
join:2000-09-24
USA
kudos:1
I'm going to "My Computer" and clicking on Drive D and getting the message I posted above.

Even without a player I should be able to right click on the drive and choose Explore and view the files right?
I can do that with a standard DVD.

Forget about playing if for now, once the computer recognizes the disc I'll worry about a player.


Smoove910
Premium
join:2005-08-01
Nampa, ID
Is the disc a known good disc? A movie, or a blank disc?


Willy
Premium
join:2000-09-24
USA
kudos:1
Yes I played the movie with no problem in my Samsung player.


Zorack

join:2001-12-14
Fayetteville, WV
reply to Willy
contact dell,it is also possible you have a bad player,but try the cyberlink dvd player or even try vlc media player(which is what I use for watching movies)

gregmck

join:2009-07-18
Saginaw, MI
reply to Willy
You may need an UDF driver to view blu ray discs in explorer.

gregmck

join:2009-07-18
Saginaw, MI
Toshiba has an UDF driver that works for Windows XP. Do a search for 'Toshiba UDF 2.5 driver'.


Willy
Premium
join:2000-09-24
USA
kudos:1
In some of my searches before I posted this question I found references to "UDF File System Drivers", I mentioned this in the question.

Is this a hardware non specific driver?
I don't know what brand the player is but it's not Toshiba.

gregmck

join:2009-07-18
Saginaw, MI

1 recommendation

Windows XP does not have support for discs that are formatted in UDF. Blu ray uses UDF. So the issue is not hardware but the OS. I believe the Toshiba driver should work with any XP system not just Toshiba's hardware.


Willy
Premium
join:2000-09-24
USA
kudos:1
That did it.
I can explore the disk ans as soon as I find a decent player I can watch it too.

I have PowerDVD by Cyberlink (? I think that's right).
It recognizes the disk but gets stuck in a "Check for Update" mode.

Thanks again.