said by jombo:
Well it is much better. Seems they improved somewhere. For weeks I been seeing very very high pings running pingplotter and the high pings were about the second or third brighthouse router. I mean they were terrible high over 200 for hours at a time. They are back down under 12 now but they should be lower i would think.
Anyways im better i'm really good now on rr test in tampa and pretty good on the internet also. Better than anytime in last 30 days. I'm pretty happy again now.
Download Speed: 31643 kbps (3955.4 KB/sec transfer rate)
Upload Speed: 1683 kbps (210.4 KB/sec transfer rate)
That is Chicago Speakeasy test.
Download Speed: 31011 kbps (3876.4 KB/sec transfer rate)
Upload Speed: 1799 kbps (224.9 KB/sec transfer rate
That is Dallas.
And modem says
Freq/Power: 645.000 MHz -3 dBmV
Signal to Noise Ratio: 36 dB
Freq/Power: 24.200 MHz 46 dBmV
And download is where it was always at before trouble started. And upload is still less but man it don't chop and lag no more. So I'm better. And that is no spike it's pretty much all day like that. So here is hoping it stays and if it does hats off to brighthouse cause I have the service back I have had for 5 years or so. And my ping to download.com is at 39ms it was like 100ms for weeks there.
And the most important thing the disconnects seem gone haven't seen a disc since early tuesday morning.
Based upon your post above you are attempting to hold Bright House responsible for network conditons and testing not on their network. Speakeasy while very reliable for testing 20mbps and under fails miserably as do many others above those rates and almost never delivers you consistent results. Part of it due to the type of testing they perform being http based.
This is where you need to start before you do any offnet speed testing. And do it in this order:
Test OnNet : »speedtest.tampabay.rr.com
If your results are within 92% of your advertised cap then you are golden from a local hardware/network perspective. This means that anything you may be experiencing is offnet and your provider has only minimal control (at least for now).
Then select one of the known two very good high speed test sites. I'm not going to plug either of the two because I own one of them. Look around here for the posts discussing them and you will find them. I'll be honest with you, besides the onnet I posted above and the other two there are NO other decent high speed tests out there and that includes this site (dslr speed tests are a combination of several different providers and none of them produce consistently reliable results above 15-20mbps).
With that said understand a few things. Speed is only one small portion of the equation. You may have all the burst speed in the world but if the quality of the data stream from your content provider (meaning website) to your home is poor you won't have a good experience no matter what your speed is.
Quality is determined by a number of factors (at least in the testing I offer). I see people all the time with great 60mbps but their QoS is in the 30% range which is very poor. And yes...while they may have an effective datarate of 60mbps they can't stream worth a damn. A run of the mill speedtest will not tell you these things or how to fix them and in most cases the fix is out of your ISP's realm of responsibility unless its on their network which is rare. Yea I said it...rare. Contrary to popular forum myth and legend no ISP wants there to problems on their network. They are afterall in the business of delivering data. This is their product. If the product sucks then they won't be in business long. The problem is that most people blame their ISP for things that have absolutely nothing to do with their ISP. You can thank the countless number of blowhard keyboard jockeys out there who wouldn't know a NOC from their local burgerking for this.
As for your spikes...spikes are normal especially with offnet data sources just like the ones you reference above. Why on earth would you ping download.com? It's an extremely high traffic site and ping times are going to spike just because of the nature of traffic going to and from that site and network congestion. Holding Bright House responsible for those ping times is like holding the innocent victim in a carjacking responsible for their car being stolen...why would you do that? They have nothing to do with download.com or the well known network congestion that results from daily traffic to that site