| MO Customer I am a Missouri Customer and they have been charging this ridiculous fee for over a year. When I first signed up for AT&T via an internet service they disclosed that there would be fees and taxes but they did not disclose their volume and I certainly never though they would be over 20% of my bill!
Now you can argue caveat emptor all you want but they deliberately do not disclose this information because they would be at a serious financial disadvantage against other wireless carriers if they did. I felt it was reasonable to assume that if they advertised service for $60, the same price as my previous carrier T-Mobile, then the taxes and fees would be about the same. WRONG
I challenge you to get a sales rep, even in an AT&T store, to itemize what all your fees and charges will be, they can't and will give you a sob story about how it depends if your in the city or out of it, etc. Your first bill is distorted due to activation fees and after that point your get out of jail free card is expired and now I am stuck with them for another 13 months.
They have garnered some serious ill will though. I will drop them as soon as I am out of contract and will never consider U-Verse or AT&T DSL services. |
