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sfisher10

join:2006-03-04
Wichita, KS

No Teleblend Inbound since mid-October

I've been reading the posts concerning Teleblend inbound issues and have the same problem.

Outbound caller id shows my home number. Inbound callers get 'number de-activated' message.

I submitted a trouble ticket on 10/24/09. They gave me a temporary number for inbound calls and I got a $3.88 credit for the inconvienience. No resolution so far.

Tnid.org shows my current telephone company is CenturyTel.


dcm

join:2008-09-12
Pennsylvania

Is there a particular reason that you're still with Teleblend?


sfisher10

join:2006-03-04
Wichita, KS

Only because I wanted to keep the number that I've had for last 10 years. It won't port due to the deactivated status.


PX Eliezer7
Premium
join:2008-08-09
Hutt River
kudos:13
Reviews:
·callwithus
·voip.ms

I hate to say this, but after 2.5 months it does not look good.

"Deactivated status" to me sounds like TB did not pay their CLEC !!

If there is another explanation for being out for 2.5 months, I would sure like to hear it.

-----------------------------

Who did you try in terms of porting?


sfisher10

join:2006-03-04
Wichita, KS

I tried to port to ITP.


PX Eliezer7
Premium
join:2008-08-09
Hutt River
kudos:13
Reviews:
·callwithus
·voip.ms

I would strongly suggest that you try CallCentric or FutureNine.

Yes, it might fail, but you have nothing to lose at this point.

PS: As you say, you had the number for a long time. But at this point, how can you say you have it? For over two months, everyone has had to call you at a different number.


PX Eliezer7
Premium
join:2008-08-09
Hutt River
kudos:13
reply to sfisher10

And it is also long since time to file an FCC complaint!

How can your status be any worse?!

»esupport.fcc.gov/complaints.htm


Bill44130

join:2003-10-08
Cleveland, OH
Reviews:
·WOW Internet and..
reply to sfisher10

When I read that this is going on since October it really scares me.
I would like to hear what the reason is that this has not been corrected.
Did TeleBlend give any reason why it is not fixed?

Maybe the TeleBlend rep on this forum can explain why this is going on for so long.


PX Eliezer7
Premium
join:2008-08-09
Hutt River
kudos:13
Reviews:
·callwithus
·voip.ms

said by Bill44130:

Maybe the TeleBlend rep on this forum can explain why this is going on for so long.
He logged in as recently as this evening. Wonder what's up?!

sfisher10

join:2006-03-04
Wichita, KS

I requested further explaination on 1/5 but haven't heard anything.


Bill44130

join:2003-10-08
Cleveland, OH
reply to PX Eliezer7

TBSupport1 your silence on this issue puzzles me at best and as a customer it scares me.

Do you think you could explain why sfisher10 issue is taking so long to fix?


sfisher10

join:2006-03-04
Wichita, KS

Even if I can't get the number working again,
I'd at least like to get a proper explanation as to what happened.



ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
kudos:4
reply to Bill44130

said by Bill44130:

TBSupport1 your silence on this issue puzzles me at best and as a customer it scares me.

Do you think you could explain why sfisher10 issue is taking so long to fix?
He logged in today and answered some other questions but skipped over this one.
--
"So, Lone Starr, now you see that evil will always triumph because good is dumb."

Have you been touched by his noodly appendage? »www.venganza.org

Bill44130

join:2003-10-08
Cleveland, OH

1 edit

I guess TBSupport1 just doesn't care.


sfisher10

join:2006-03-04
Wichita, KS

Just in case anyone at TB cares to look into this further, the ticket number is 354864.


PX Eliezer7
Premium
join:2008-08-09
Hutt River
kudos:13
Reviews:
·callwithus
·voip.ms
reply to Bill44130

said by Bill44130:

I guess TBSupport1 just doesn't care.
It also may be that he does care, but that certain things at the company are outside of his control.

Bill44130

join:2003-10-08
Cleveland, OH

If it is out TBSupport1's control I would think that they would tell us so, and it could be TBSupport1's boss forbids discussion of the issue.



N9MD
Too busy to chat
Premium
join:2005-10-08
Boca Raton, FL
kudos:5
Reviews:
·voip.ms
·Callcentric
·VOIPO
·CIKTEL Telecom
reply to sfisher10

said by sfisher10:

...Tnid.org shows my current telephone company is CenturyTel.
Does this older thread have any relevance ... specifically the reference to CenturyTel?

»Voip companies / Who can I port my number to?

sfisher10

join:2006-03-04
Wichita, KS

I called CenturyLink several weeks ago and talked to tech support. Couldn't seem to get them to understand the nature of my problem. They tried to look up my number in thier system but got nothing, so I wasn't able to confirm that they had my number.

According to thier site, they don't service the 316 area.

How accurate is the tnid database?


PX Eliezer7
Premium
join:2008-08-09
Hutt River
kudos:13

CenturyTel does serve (316) 765-xxxx

»www.telcodata.us/telcodata/telco···ange=765


PX Eliezer7
Premium
join:2008-08-09
Hutt River
kudos:13
Reviews:
·callwithus
·voip.ms

1 edit
reply to Bill44130

said by Bill44130:

If it is out TBSupport1's control I would think that they would tell us so, and it could be TBSupport1's boss forbids discussion of the issue.
Then his boss is even a more inept manager than the bosses at NBC.

One company: peacock

The other company: ostritch.

Bill44130

join:2003-10-08
Cleveland, OH
Reviews:
·WOW Internet and..

1 edit

I agree PX, I just feel very badly for sfisher10. To have your phone number stuck some place in limbo since October is just awful

And to make matters worse it seems the issue is being ignored like no one in TeleBlend land cares.



RNS2009

@comcast.net
reply to PX Eliezer7

I too do not have inbound service since Mid October. Also did get a temporary number after much complaining. Teleblend will not return my phone calls. I do have a trouble ticket at Teleblend and I have also filled a complaint with the FCC. I sure am sorry I referred other members of my family and friends to Teleblend. They sure are not dealing in an honest way at this time. Shame on them!!!!


PX Eliezer7
Premium
join:2008-08-09
Hutt River
kudos:13

Agreed.


Bill44130

join:2003-10-08
Cleveland, OH
reply to sfisher10

Did you ever get answer from TBSupport1 on your issue?

Have you tried to port your number out yet?


sfisher10

join:2006-03-04
Wichita, KS

Nothing from TBSupport1 or Teleblend.

I opened an account with CallCentric but haven't attempted to port. I was debating whether to continue funding TB for another month or two while the port is attempted. I probably should try just to see if they can.

I wouldn't doubt that there's a lawsuit in the works and that they're under strict orders not to comment on the issue.


ChuckIL9

join:2005-11-07
Peoria, IL

4 edits

At this point you can try to port, or cut your losses, accept your phone number is gone and move on. I would explain the situation to CallCentric and ask if they can attempt the port before paying the porting fee (or at least get agreement that if it doesn't go through you get refunded). Teleblend's lack of response is beyond unacceptable. I would try to get away from them as soon as possible if the port attempt fails. I would also contact your state's attorney general and see if they can offer any help in the matter (that's what you pay them for).


Bill44130

join:2003-10-08
Cleveland, OH
reply to sfisher10

It would be interesting to see what would happen if you attempted to port out if it would be possible.

Whatever you decide to do if you could let us know how the story ends would be appreciated.


PX Eliezer7
Premium
join:2008-08-09
Hutt River
kudos:13
reply to sfisher10

I might be wrong, but I believe that CallCentric will charge for a port only upon completion.


sfisher10

join:2006-03-04
Wichita, KS

I put in a LNP order with Callcentric and got the following:

We've received notice from our carrier processing your port that your order was cancelled due to your number being disconnected. As mentioned in various places on our website and in the LNP instructions attached to the Letter of Agency you signed, a disconnected number cannot be ported.

If you wish to continue porting your number, please contact Teleblend to reinstate your service with them and update us in this ticket. If you do not wish to proceed, you may simply close out this ticket. Thank you.