 MattAll noise, no signal.Premium
join:2003-07-20
Jamestown, NC
kudos:12 | Google Weakness Support is a definite weak area. I don't mind so much for their free, personal tools, but we use Postini for spam filtering and the support is abysmal. I can't even find a number to call or website to update our billing info.
I've read that while Android is free and promoted as "open source," there isn't any traditional method to submit fixes to the code and if you do, there isn't a way to get feedback on your submission.
I haven't had to call for support on my Droid, but if I did I would expect top notch support for the cost of wireless service.
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trafficcloak.com - pptp/sstp vpn services |
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| No Support from Google Anybody who has followed Google with other stuff they offer (like Google Voice), knows there's no support, or of the slimmest variety. If anyone is expecting a toll-free number to call Google for support, they're dreaming. |
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| said by burgerwars:Anybody who has followed Google with other stuff they offer (like Google Voice), knows there's no support, or of the slimmest variety. If anyone is expecting a toll-free number to call Google for support, they're dreaming. Without a doubt, Google has always taken the brick wall approach to its services. Have a problem with one of their free services? Talk to a brick wall. Get your gmail account stolen? Cut your loses and setup your own email on your own domain (hint: zimbra). Last time I checked, if you did somehow get ahold of someone, they would ask you for the last emails to hit your inbox. I don't know about you, but at least once every 30 minutes I get at least 2-3 new emails. They need better support.
Don't get me wrong, their software is great...but if you have the best software, but if you don't have the support to back it then it isn't worth it.
I think its simply because they simply couldn't keep up with the requests. |
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| This isn't a FREE service we are talking about this time tho. That approach isn't gonna fly when the phone costs a pretty penny. |
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Reviews:
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| reply to Matt
Re: Google Weakness support lacks in ALL Google areas. I had a question about changing account information in my advertising account with Google..never got a reply back or anything. They still kept charging my bank account after it was even changed in their web system.
No email support, no phone support, NOTHING!
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| reply to Chuck_IV
Re: No Support from Google it will fly. Only because we're talking about Google here. The company that can't be evil and only creates good!
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www.two-pugs.com www.twopugsbrand.com |
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