calibax
join:2000-12-08
Sunnyvale, CA | Google doesn't understand support The basic problem is that Google is run by a bunch of smart people who don't need support themselves so don't understand why others do. They want to do cutting edge stuff and in their view, support doesn't fit in that category. In short, support isn't sexy.
Add to that the proudly stated Google policy of only hiring grade "A" people, and you have an issue. People with top line computing degrees generally don't want be first line telephone support.
Add to that Google's somewhat young workforce. Google is known for disliking of people over a certain age. There are several court cases a present - one before the California supreme court, as I recall.
Add to that the flat management structure at Google (one of my friends is a first line manager and she says she has 45 direct reports) and you have little management oversight.
All in all, not a company that understands their customers needs - unless those needs happen to coincide with their needs. And not a company that is set up to do support. |
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 FBGuyyippee ki yayPremium
join:2005-03-19 | did you actually say anything here?
can someone break this down for me? i'm not smart enough to understand it.
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sbcglobal.net speedtest result 11/11/09 - 5256kbps |
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calibax
join:2000-12-08
Sunnyvale, CA | I'm really sorry. Perhaps I should have used shorter words?
Summary: Google management is immature and hasn't run any companies that need to do support, and they don't have people with the needed skills in the right places.
Does that help? |
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FBGuyyippee ki yayPremium
join:2005-03-19 | you must think that google only does advertising? |
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| reply to calibax
said by calibax:The basic problem is that Google is run by a bunch of smart people who don't need support themselves so don't understand why others do. They want to do cutting edge stuff and in their view, support doesn't fit in that category. In short, support isn't sexy. Add to that the proudly stated Google policy of only hiring grade "A" people, and you have an issue. People with top line computing degrees generally don't want be first line telephone support. Add to that Google's somewhat young workforce. Google is known for disliking of people over a certain age. There are several court cases a present - one before the California supreme court, as I recall. Add to that the flat management structure at Google (one of my friends is a first line manager and she says she has 45 direct reports) and you have little management oversight. All in all, not a company that understands their customers needs - unless those needs happen to coincide with their needs. And not a company that is set up to do support. calibax
You spoke VOLUMES in that post! After spending 3 +years in that disaster they caused buying the radio automation products from dMarc, and their abysmal product they "replaced" the legacy products with, they have no CLUE how to support anything or anyone.
Regarding them hiring "only the best and brightest", some of the crap I saw in that company leaves me shaking my head every time I see or hear that line.
Google doesn't understand the real world. Add to that anything that isn't done the "Google way" is the wrong way in their opinion.
Flame away, Google Kool-Aid drinkers. |
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