said by elray:said by morbo:It really is class action lawsuit time. And who can blame Verizon? They don't want to give up 1.99/customer per month of pure profit no matter how many people complain. It will take legal action to force their hand. Greed is just too powerful.
While even I have my suspicions about Verizon's motivation sometimes, the $1.99 charge is clearly just incompetency manifested in their billing system
I suspect that they just don't have a handle on how these charges are appearing and can't find the programmers who actually coded a lot of their billing code. It was probably done in India and they may not even have the source code on hand themselves. Now that is horrible IT project mgt technique, but I have seen things like this before where all the coding was outsourced.
