| Verizon doesn't know how to do damage control Think about it. Verizon could easily make this all blow over and sweep it under the rug by just saying "We are aware of the problem and investigating."
This simple statement they imply there is a problem, and they are looking into it - though the important part is that they didn't promise to do anything about it...just that they would look into it. Which is what everyone wants. You make people happy and give the false impression you care about your customers and they tend to look the other way. Which it is very obvious, Verizon does NOT.
At the very least, this simple statement can hold off the FCC dogs while they "restructure" the fee. This way after everything blows over, it was just a big misunderstanding, no hurt feelings and the fee mysteriously goes away...though reincarnated in some other form.
Now it's too late to do anything, Verizon denied the fee and now all they are doing is just digging their own grave and the FCC behind them to push them in.
If 2 people were complaining that's one thing, but with all this evidence that contradicts what Verizon is saying, you are just committing corporate suicide if you say "uhh..there is no problem move along". If I was a stock/share holder, I would not be too happy right now. |
