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WernerSchutz

join:2009-08-04
Sugar Land, TX

1 edit
reply to 88615298

Re: How are disputes resolved?

said by 88615298:

what if Comcast's meter is not any more accurate than Verizon's that mysteriously added useage even to phones that don't have data capability? What if the meter says you used 500 GB and you only used 50 GB? What recourse do have if any to dispute that?
The guy from the "abuse" department is very open to discussions*

* = customer being blamed for everything

/sarcasm

Now, seriously, I believe if you take the initiative after an incident and try to discuss with someone from the Philly HQ they would actually be a lot more responsive and understanding.

Looking at the tech discussions presented by JLivingood, I believe the meter is quite accurate, although being targeted by a DDOS/virus/malware would create a problem for you, since technically the data transfer would be accurate, although not intended by the customer.


tshirt
Premium
join:2004-07-11
Snohomish, WA
kudos:5
But having the meter would allow you to be aware of the problem and report it to the CC abuse team (and probably not be blamedfor it/have it held against you , provided you followed the instructions for cleaning out any viri/trojans/etc.)

flashcore

join:2007-01-23
united state
reply to WernerSchutz
Let me just tell you How disputes are resolved with these morons.

First I would not trust anything that Concast says or gives you to look at. I was accused in 2007 of downloading over 1200GB in one month (Before there 250GB cap was ever announced). Now how I managed that is beyond me, I was out of the country the whole month they said this occurred and the modem/computer/router/wifi/etc... were all unplugged and the alarm on my house set the whole time, no one had access to my internet or house for the entire month.

Then came the fun part of coming home to find the service disconnected and a message from some random number and a random guy from india saying to call this random long distance number which I did not trust. Needless to say I called the Concast support to verify that it was legit and they told me they did not know what that number was and not to trust it and they turned my service back on.

The next day it was off again with another call from the random long distance number/indian. This time I called the number back and got a answering machine, so I left a message to call me on my cell phone if they wanted to reach me. Well that was too complicated for the idiots and they called my home again at 1pm on a weekday (I guess the morons in india that they hire to do this crap don't know that people in the US have jobs from 6am-5pm), well needless to say it took 3 days of this bullshit before I had enough and finally called the concast corporate complaint number to get my service back on.

Now for how the dispute was not resolved (Remember at this point they still had not announced there 250GB cap). This idiot who could hardly speak any english made the accusation that I did this, after telling the moron it was impossible because the modem was off the entire month he continued to read his script. I repeatedly asked what this so called cap was that I broke and he refused to say. He then proceeded to threaten me with service termination and a 2 year ban. In the end I just told the guy to F**K OFF, told him to learn English and to stop making accusations that he could not back up. I then demanded that he to turn my service back on immediately which he did only because the corporate offices told him to (I will not go into why I was able to get away with this but I will say it helps to know people).

The only good thing to come from all of Concast's crap is that they managed to piss me off so bad with this shit that 3 Months later when FiOS became available, I left these morons behind and will NEVER do business with them again.


nerdburg
Premium
join:2009-08-20
Schuylkill Haven, PA
kudos:1
Dude, Comcast doesn't have customer support in India.
--
[Insert Comcast employee disclaimer here.]


maartena
Elmo
Premium
join:2002-05-10
Orange, CA
kudos:3
reply to WernerSchutz
said by WernerSchutz:

Looking at the tech discussions presented by JLivingood, I believe the meter is quite accurate, although being targeted by a DDOS/virus/malware would create a problem for you, since technically the data transfer would be accurate, although not intended by the customer.
I am very interested in the latter. Having been active on IRC for 16 years, and having played a variety of online games (although I don't play much anymore), I know how easy it is, and I have actually had this happen to my, to use some big university network, especially outside of the United States to blast someone's IP address with a LOT of data.

Now, on my side I may actually not even notice it, besides that the internet just got a little slower..... I have a decent router that blocks ICMP, and any type of that traffic will just be dropped, same with bogus HTTP replies and whatnot.

But on a 15 Mbps connection, you can probably generate 50, 60 GB of traffic in a 24 hour period, and if you have someone that is pissed off enough at you because YOU are the one that WON THE GAME the other night, and you just HAD to gloat..... that can add up rather quickly.

Also, there are still SO MANY people that have open routers. In my street there are 10 routers I can see when I sit out on my front porch, and 4 of them are open, 3 of them are WEP and cracked in minutes, with the remaining 3 being WPA, including my own.

Now we all know that we are responsible for our own data, but it is NOT ILLEGAL to have an open router, and many people do not even KNOW any better!

Also, WEP is easily cracked and if you THINK you are safe.... someone might actually be using your internet. And I say that because someone in an apartment building I know has used his Linux laptop to crack 2 of the WEP routers he can see, and is using their internet because he himself GOT SHUTDOWN for not paying his bills.

Say you come home after a long weekend, check you meter, and all over sudden 80 GB was added that you did not initiate.... and your poor WEP router doesn't log who did what at what time.

Alternatively, how do you prevent cheaters? Someone that DOES leave his torrent client running all the time, and leaves his router open ON PURPOSE so that when he crosses the line, he can simply claim..... IT WASN'T ME!!

How does this work?
--
"I reject your reality and substitute my own!"

flashcore

join:2007-01-23
united state
reply to nerdburg
said by nerdburg:

Dude, Comcast doesn't have customer support in India.
I guess you have never had to deal with there "abuse" department. All 4 of the idiots I spoke to there were clearly in India, not one American and not one could speak proper English.


jlivingood
Premium,VIP
join:2007-10-28
Philadelphia, PA
kudos:3
said by flashcore:

said by nerdburg:

Dude, Comcast doesn't have customer support in India.
I guess you have never had to deal with there "abuse" department. All 4 of the idiots I spoke to there were clearly in India, not one American and not one could speak proper English.
The Customer Security Assurance team (aka the Abuse team) is based on the East Coast of the United States.
--
JL
Comcast


LeftOfSanity
People Suck.

join:2005-11-06
Dover, DE
reply to flashcore
said by flashcore:

said by nerdburg:

Dude, Comcast doesn't have customer support in India.
I guess you have never had to deal with there "abuse" department. All 4 of the idiots I spoke to there were clearly in India, not one American and not one could speak proper English.
YEAH!! It's not like Comcast would hire anyone in America that has an accent.

WernerSchutz

join:2009-08-04
Sugar Land, TX

1 edit
reply to jlivingood
said by jlivingood:

said by flashcore:

said by nerdburg:

Dude, Comcast doesn't have customer support in India.
I guess you have never had to deal with there "abuse" department. All 4 of the idiots I spoke to there were clearly in India, not one American and not one could speak proper English.
The Customer Security Assurance team (aka the Abuse team) is based on the East Coast of the United States.
I would second that. The "abuse" department discussions I have heard were clearly someone that was American. Charming fellow.


jap
Premium
join:2003-08-10
038xx
reply to flashcore
said by nerdburg:

... All 4 of the idiots I spoke to there were clearly in India, not one American and not one could speak proper English.
As a rule Indians speak much more properer English than Americans they just have a different accent.