| reply to WernerSchutz
Re: How are disputes resolved? Let me just tell you How disputes are resolved with these morons.
First I would not trust anything that Concast says or gives you to look at. I was accused in 2007 of downloading over 1200GB in one month (Before there 250GB cap was ever announced). Now how I managed that is beyond me, I was out of the country the whole month they said this occurred and the modem/computer/router/wifi/etc... were all unplugged and the alarm on my house set the whole time, no one had access to my internet or house for the entire month.
Then came the fun part of coming home to find the service disconnected and a message from some random number and a random guy from india saying to call this random long distance number which I did not trust. Needless to say I called the Concast support to verify that it was legit and they told me they did not know what that number was and not to trust it and they turned my service back on.
The next day it was off again with another call from the random long distance number/indian. This time I called the number back and got a answering machine, so I left a message to call me on my cell phone if they wanted to reach me. Well that was too complicated for the idiots and they called my home again at 1pm on a weekday (I guess the morons in india that they hire to do this crap don't know that people in the US have jobs from 6am-5pm), well needless to say it took 3 days of this bullshit before I had enough and finally called the concast corporate complaint number to get my service back on.
Now for how the dispute was not resolved (Remember at this point they still had not announced there 250GB cap). This idiot who could hardly speak any english made the accusation that I did this, after telling the moron it was impossible because the modem was off the entire month he continued to read his script. I repeatedly asked what this so called cap was that I broke and he refused to say. He then proceeded to threaten me with service termination and a 2 year ban. In the end I just told the guy to F**K OFF, told him to learn English and to stop making accusations that he could not back up. I then demanded that he to turn my service back on immediately which he did only because the corporate offices told him to (I will not go into why I was able to get away with this but I will say it helps to know people).
The only good thing to come from all of Concast's crap is that they managed to piss me off so bad with this shit that 3 Months later when FiOS became available, I left these morons behind and will NEVER do business with them again. |
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 nerdburgPremium
join:2009-08-20
Schuylkill Haven, PA
kudos:1 | Dude, Comcast doesn't have customer support in India.
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[Insert Comcast employee disclaimer here.] |
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| said by nerdburg:Dude, Comcast doesn't have customer support in India. I guess you have never had to deal with there "abuse" department. All 4 of the idiots I spoke to there were clearly in India, not one American and not one could speak proper English. |
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 jlivingoodPremium,VIP
join:2007-10-28
Philadelphia, PA
kudos:1 | said by flashcore:said by nerdburg:Dude, Comcast doesn't have customer support in India. I guess you have never had to deal with there "abuse" department. All 4 of the idiots I spoke to there were clearly in India, not one American and not one could speak proper English. The Customer Security Assurance team (aka the Abuse team) is based on the East Coast of the United States.
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JL
Comcast |
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| reply to flashcore
said by flashcore:said by nerdburg:Dude, Comcast doesn't have customer support in India. I guess you have never had to deal with there "abuse" department. All 4 of the idiots I spoke to there were clearly in India, not one American and not one could speak proper English. YEAH!! It's not like Comcast would hire anyone in America that has an accent.  |
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1 edit | reply to jlivingood
said by jlivingood:said by flashcore:said by nerdburg:Dude, Comcast doesn't have customer support in India. I guess you have never had to deal with there "abuse" department. All 4 of the idiots I spoke to there were clearly in India, not one American and not one could speak proper English. The Customer Security Assurance team (aka the Abuse team) is based on the East Coast of the United States. I would second that. The "abuse" department discussions I have heard were clearly someone that was American. Charming fellow. |
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 japPremium
join:2003-08-10
038xx | reply to flashcore
said by nerdburg:... All 4 of the idiots I spoke to there were clearly in India, not one American and not one could speak proper English. As a rule Indians speak much more properer English than Americans they just have a different accent.
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