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Crypto_Bug

join:2001-05-31
Torrington, CT

reply to jmn1207

Re: Creative

said by jmn1207:

How cute, Verizon found a way to keep their $1.99 charge for those users that never actually want or need to to use any data services. I'm guessing, just as it happens now, that even an inadvertent trip along the data route will bring about this $1.99 fee.
Just call and they will credit you the $1.99 fee. I've called a few times and they didn't even question it and just credited it back.
--
Certs: CCNA, GPEN, GCIH, GCFW, GSEC, GCIA, GCFA


jmn1207
Premium
join:2000-07-19
Ashburn, VA

said by Crypto_Bug:

said by jmn1207:

How cute, Verizon found a way to keep their $1.99 charge for those users that never actually want or need to to use any data services. I'm guessing, just as it happens now, that even an inadvertent trip along the data route will bring about this $1.99 fee.
Just call and they will credit you the $1.99 fee. I've called a few times and they didn't even question it and just credited it back.
Is it a 900 number that costs $1.99 per call?

Most people won't notice it on their bills or understand what this charge is for, and a majority of those that do evidently don't do anything about it. It reminds me of how mail-in rebates are used to display a great deal, while the process of actually getting these savings is usually a confusing ordeal with returns showing up several weeks or even months later.

It's just a gimmick that has proved to make millions of dollars, and not something that will likely be changed by the entity making this profit.

calibax

join:2000-12-08
Sunnyvale, CA

reply to Crypto_Bug
In other words, Verizon may continue to make invalid charges, but will be happy to refund your money if you catch them doing it and challenge them.

No doubt, it's just their friendly way to provide an incentive to check your bill carefully each month. And for the millions that don't...



morbo
Complete Your Transaction

join:2002-01-22
00000

1 edit

reply to Crypto_Bug

said by Crypto_Bug See ProfileJust call and they will credit you the $1.99 fee. I've called a few times and they didn't even question it and just credited it back.
ok, but you completely missed the point. Should it be incumbent upon every single one of Verizon's 70+ million customers to call into customer support every month for a 1.99 credit for the "mystery" charge? Hell no.


NOVA_Guy
ObamaCare Kills Americans
Premium
join:2002-03-05

If 70 million people called each month, I think VZW would start losing money from having to hire extra CSRs to handle the call volume. Now that you mention it, I actually kinda like that idea!



canesfan2001

join:2003-02-04
Hialeah, FL

reply to morbo
I wish that would happen!


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