said by Sunny:said by fuziwuzi: One technician used his own equipment to make an identical FTP file transfer as I had done and saw the exact same issue I described.
Would you describe these FTP file transfers and provide a screenshot or two?
Please post the following information:Answer these "6" questions first, then answer any of the following questions that are specific to your issue:1) Your location: City and State.
2) A description of the problem.
3) Is the issue intermittent, constant or does it occur at a specific time of day?
4) Your modem make, model & firmware version. How to find firmware version:
Access modem5) Describe any home networking if applicable. (
i.e. routers, hubs, adapters, etc.)
6) List any firewall and/or anti-virus software you have installed. Include what version you have.
If you have an issue with slow or fluctuating speed:• What HSI Tier you are subscribed to: (i.e. 6000/1000, 12000/2000, etc.)
• Post a
Speed Test• Post a
Tweak Test • Post what browser/browsers you are using while running a speed test.
Emphasis of the fact that you still haven't answered the standard questions Sunny
posted above? Is there a reason you won't post this information?