 pokesphIt Is Almost FastPremium
join:2001-06-25
Sacramento, CA
kudos:1 | they almost NEVER honor verbal agreements done over the phone.
I've had many made, some for service related issues, others for some failure on Comcast's part yet when the bill comes a month later there is no adjustment nor mention of the agreed upon change/rate.
They just did that to me last month; I was offered a free STB in exchange for a non-available (at this time) DTA for a second TV here yet 2 months later, they INSIST it's not free nor that any rep offered it. (if they didn't offer it, HOW did we get it? why wasn't it on the previous 2 months bills?)
Its a scam to bring in more money thinking people won't bother reading or correcting their bill.
I'm glad someone has stood up to and forced Comcast to provide written confirmation of changes/special offers and the like. We will now demand written confirmations on all future offers. (as well as record all telephone calls to them)
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Reviews:
 ·WOW Internet and..
| I just had this with TWC. I was able to get Turbo RR on a special rate of $54.99 per month. Well i got my new bill. What do you know? It's full price. I'll handle that when I go to pay my bill. But I've also sent notice that I'm disputing the charge of that amount.
If you send a letter via mail stating you dispute any charges they'll deal with them.
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 en102Canadian, eh?
join:2001-01-26
Valencia, CA | reply to pokesph
If they don't honor their agreement (verbal), why should I honor mine ?
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 sapoCruising Down Memory LanePremium
join:2002-09-16
Sacramento, CA
kudos:1 | reply to pokesph
We had verbal agreement issues as well with Comcast. It seems to be common game. Last month we didn't pay our bill until they fixed the charges. Us customers who have been paying for as long as Comcast has existed in the area should not receive this kind of crap.
I remember when we talked to the billing guy a while ago he said we should receive a bill of about $80 a month. Then he said we owed over $100 a month for 2 months. It took him a long time to figure out the charges were too high. I would have thought billing would be required to know some basic math.
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 hobgoblinSortof AgoblinPremium
join:2001-11-25
Orchard Park, NY
kudos:4 | reply to hottboiinnc
said by hottboiinnc:I just had this with TWC. I was able to get Turbo RR on a special rate of $54.99 per month. Well i got my new bill. What do you know? It's full price. I'll handle that when I go to pay my bill. But I've also sent notice that I'm disputing the charge of that amount. If you send a letter via mail stating you dispute any charges they'll deal with them. What is the normal price for Turbo?
Hob
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"A foolish consistency is the hobgoblin of little minds."
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 TMMerlinThe Devil made me do it
join:2003-06-19
Oxford, MI
 ·EarthLink
 ·AT&T U-Verse
1 edit | All you need is a small pad of paper and a pencil.
Ask the CSR's name or ID #. Record the date and time of the phone call ...and take notes so you can tell the next CSR and their supervisor exactly Who, When and What was agreed to.
Being in the drivers seat as an informed consumer is far less painful and time consuming than trying to be a Lawyer !
The "at fault company" can seldom turn you down as you have them cornered with information of the Who..What and When information and the phrase ..."let me speak to your supervisor" .. and always in a calm and controlled voice.
This approach has worked for me extremely well over the years of dealing with CSR's ..Supervisors and Managers. They just can't stand it when you have the concise details of the conversation and your armed with
the Who..What and When !
BTW ..Sprint .. EarthLink ... DISH Sat TV and AT&T .. I have never lost the battle and have reaped many months of free service and some extras ... because they can't stand it when I catch them in a lie !!
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Some people hear their own inner voices with great clearness and they live by what they hear. Such people become crazy but they become legend. |
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| said by TMMerlin:All you need is a small pad of paper and a pencil. Ask the CSR's name or ID #. Record the date and time of the phone call ...and take notes so you can tell the next CSR and their supervisor exactly Who, When and What was agreed to. I wouldn't be the least bit surprised if those were fake.
"Sorry, but we don't have a CSR by that name or number." |
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 fuziwuziNot born yesterdayPremium
join:2005-07-01
Atlanta, GA | said by moonpuppy:said by TMMerlin:All you need is a small pad of paper and a pencil. Ask the CSR's name or ID #. Record the date and time of the phone call ...and take notes so you can tell the next CSR and their supervisor exactly Who, When and What was agreed to. I wouldn't be the least bit surprised if those were fake. "Sorry, but we don't have a CSR by that name or number." I've had that response too many times already.
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 NOVA_GuyObamaCare Kills AmericansPremium
join:2002-03-05 | reply to en102
I like that line of thinking. In a phone call one could easily say something like "When did I ever agree to pay for that? Do you have it in writing?" I'd be tempted to even dispute the fact that the monthly service was agreed upon at that point.
It should be a 2 way street. If companies won't honor their end of the bargain over the phone, one should feel no compunction about not honoring yours.
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Ted Kennedy is dead, and now so are his dreams of an impoverished enslaved America beholden to its government. Congratulations to Scott Brown for keeping the American Dream alive! |
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Reviews:
·WOW Internet and..
| reply to fuziwuzi
CSRs are generally TOLD NOT to use their real names by many companies. Especially larger ones like TWC.
and as far as the person who said about being a lawyer; i'm fully within my rights according to the state of Ohio to notify them they over charged me and dispute those charges.
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www.two-pugs.com www.twopugsbrand.com |
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