| reply to thiscallmayb
Re: Record the conversation said by thiscallmayb :
This is why I always record my conversations with TV / Telephone / Internet providers when I call them to discuss my account.
In April, I had a 'manager' at our local Comcast office call and leave a message about a promotional rate for TV and internet. I recorded the voice mail into a wave file, which I then sent to my cell phone. As I expected, the special 'promotional' rate never appeared on my bill. I kept calling for the manager, but of course she never returned my call. I went so far as to make a personal trip to the office, and of course she still 'wasn't there'. Every other rep I spoke to of course made the excuse that they couldn't give me that rate. Then, I contacted Comcast customer service through Twitter, which also didn't help. Finally, I called to cancel while explaining the reasons. The rep I reached FINALLY made everything right and gave me a better rate and a credit for the hassle I had to go through!! Nobody is accountable at Comcast!! |
