 hobgoblinSortof AgoblinPremium
join:2001-11-25
Orchard Park, NY
kudos:4 | reply to hottboiinnc
Re: they almost NEVER said by hottboiinnc:I just had this with TWC. I was able to get Turbo RR on a special rate of $54.99 per month. Well i got my new bill. What do you know? It's full price. I'll handle that when I go to pay my bill. But I've also sent notice that I'm disputing the charge of that amount. If you send a letter via mail stating you dispute any charges they'll deal with them. What is the normal price for Turbo?
Hob
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"A foolish consistency is the hobgoblin of little minds."
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 TMMerlinThe Devil made me do it
join:2003-06-19
Oxford, MI
 ·EarthLink
 ·AT&T U-Verse
1 edit | All you need is a small pad of paper and a pencil.
Ask the CSR's name or ID #. Record the date and time of the phone call ...and take notes so you can tell the next CSR and their supervisor exactly Who, When and What was agreed to.
Being in the drivers seat as an informed consumer is far less painful and time consuming than trying to be a Lawyer !
The "at fault company" can seldom turn you down as you have them cornered with information of the Who..What and When information and the phrase ..."let me speak to your supervisor" .. and always in a calm and controlled voice.
This approach has worked for me extremely well over the years of dealing with CSR's ..Supervisors and Managers. They just can't stand it when you have the concise details of the conversation and your armed with
the Who..What and When !
BTW ..Sprint .. EarthLink ... DISH Sat TV and AT&T .. I have never lost the battle and have reaped many months of free service and some extras ... because they can't stand it when I catch them in a lie !!
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Some people hear their own inner voices with great clearness and they live by what they hear. Such people become crazy but they become legend. |
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| said by TMMerlin:All you need is a small pad of paper and a pencil. Ask the CSR's name or ID #. Record the date and time of the phone call ...and take notes so you can tell the next CSR and their supervisor exactly Who, When and What was agreed to. I wouldn't be the least bit surprised if those were fake.
"Sorry, but we don't have a CSR by that name or number." |
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 fuziwuziNot born yesterdayPremium
join:2005-07-01
Atlanta, GA | said by moonpuppy:said by TMMerlin:All you need is a small pad of paper and a pencil. Ask the CSR's name or ID #. Record the date and time of the phone call ...and take notes so you can tell the next CSR and their supervisor exactly Who, When and What was agreed to. I wouldn't be the least bit surprised if those were fake. "Sorry, but we don't have a CSR by that name or number." I've had that response too many times already.
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I think computer viruses should count as life. I think it says something about human nature that the only form of life we have created so far is purely destructive. We've created life in our own image.
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Reviews:
 ·WOW Internet and..
| CSRs are generally TOLD NOT to use their real names by many companies. Especially larger ones like TWC.
and as far as the person who said about being a lawyer; i'm fully within my rights according to the state of Ohio to notify them they over charged me and dispute those charges.
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www.two-pugs.com www.twopugsbrand.com |
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