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| reply to thorataz
Re: Record the conversation said by thorataz:Record the conversation This is why I always record my conversations with TV / Telephone / Internet providers when I call them to discuss my account. The Phone company that I work for VZ, may take leagal action if you announce you are recording. If fact, if you tells us you are recoding our response is, "We are sorry but Verizon does not allow unauthorized recording of agents. Please turn off your recording device and call back." Then we are to immediately hang up and note your account. Even if you do with out telling us, it would be useless, to many VZ lawyers to deal with. And Verizon would lose in court since they say, "Your call may be recorded for quality assurance and training purposes." Therefore, that could be used as 2 party agreement to record the call. | | |
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 runnoftPremium
join:2003-10-14
Deerfield, IL
kudos:1
 ·Comcast
1 edit | said by moonpuppy:...Verizon would lose in court since they say, "Your call may be recorded for quality assurance and training purposes." Therefore, that could be used as 2 party agreement to record the call. I'm not an attorney, but in my opinion, if you got sued or prosecuted as a customer recording the call in a state like mine where two-party notification is required, you'd have a reasonable chance of winning that point in court. It's not a slam dunk, though, and some judges might rule against you; I think there is some degree of risk unless there's a legal precedent for it in your state. But I'd make sure to get the company statement, "Your call may be recorded for quality assurance and training purposes," included in the recording you make at your end if you're counting on it to get you off the legal hook as sufficient two-party notification. | |
| said by runnoft:said by moonpuppy:...Verizon would lose in court since they say, "Your call may be recorded for quality assurance and training purposes." Therefore, that could be used as 2 party agreement to record the call. I'm not an attorney, but in my opinion, if you got sued or prosecuted as a customer recording the call in a state like mine where two-party notification is required, you'd have a reasonable chance of winning that point in court. It's not a slam dunk, though, and some judges might rule against you; I think there is some degree of risk unless there's a legal precedent for it in your state. But I'd make sure to get the company statement, "Your call may be recorded for quality assurance and training purposes," included in the recording you make at your end if you're counting on it to get you off the legal hook as sufficient two-party notification. My point exactly. You are already notified by the company when calling and the CSR knows they are being recorded.
Now, if I ask during the conversation IF the call is being recorded and they give me a yes or the canned response, then I see no reason where I have to notify them I am recording the conversation since they are already under that assumption.
Furthermore, if I were to say I do not consent to being recorded, and they hang up, that would further go against them. | |
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