All you need is a small pad of paper and a pencil. Ask the CSR's name or ID #. Record the date and time of the phone call ...and take notes so you can tell the next CSR and their supervisor exactly Who, When and What was agreed to.
I wouldn't be the least bit surprised if those were fake.
"Sorry, but we don't have a CSR by that name or number."
I've had that response too many times already. -- *************** I think computer viruses should count as life. I think it says something about human nature that the only form of life we have created so far is purely destructive. We've created life in our own image. - Stephen Hawking
CSRs are generally TOLD NOT to use their real names by many companies. Especially larger ones like TWC.
and as far as the person who said about being a lawyer; i'm fully within my rights according to the state of Ohio to notify them they over charged me and dispute those charges. -- www.two-pugs.com www.twopugsbrand.com
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