US Telco Support > CenturyLink > [DSL] D-Link DSL-2320B won't configure

reply to COJones

Re: [DSL] D-Link DSL-2320B won't configure

Generally, a red Internet light indicates a user/password issue. You may try calling the help desk and verify that your credentials are correct.

Yes, I know what the red light means, I have the manual.

I also know my userid and password are correct because the Actiontec modem I'm using right now works properly with that information.

Here's the TCP/IP Properties for the Actiontec:

Well, I can't find any place in D-Link's menus that says "turn on NAT" (whatever that is) or the equivalent. If that was required I would have expected their "Wizard" to deal with that along with sensing the required VPI/VCI settings, etc. Guess not, no big surprise.
Maybe D-Link's piece of shit is defective, don't know, but if not, I have no interest in retraining from Aeronautical Engineering to IT specialist in order to get their user-hostile product to work. I think I'm just gonna put a bullet through it so no one else has to suffer with it and make sure I never again buy a D-Link product.

Send it to me and it will come to good use.I won't give up after a couple of setbacks.Nothing wrong with modem just patience of owner Please READ this manual
»laureldsl.net/pdf/D-Link%202320B···nual.pdf

reply to COJones

reply to COJones

Well, hey, BigVe is right about the "patience" part but I never expected setting up a modem had to be a hobby. Also, I've not asked this modem to do anything other than what the manual said but, apparently, it and its Wizard are incomplete.
The fact is that when using the manual -or- automatic setup options that D-Link offers, the "NAT" window shown on p.21 of the user manual never shows itself.
I'm assuming that means something in the window of p.20 needs to be checked or filled in other than the userid/password? I'll beat on it some more tomorrow.
Finally, don't let a lack of patience mean I don't appreciate the help, because I do.

Four days later I still can't get the page with the NAT selection on it to show up in the D-Link installation process. Did you guys run out of help?

Setting up a modem should not be this difficult. If the screens on the modems web interface do not match the manual, then you may have a customized version that will only work with the provider that originally supplied it.

You have not said if you are on a PPPoe or DHCP account. This makes a big difference in trying to connect. Also, the TCP/IP setting on the PC should be set to automatic for both the IP address and DNS servers.

reply to COJones

said by COJones:

Four days later I still can't get the page with the NAT selection on it to show up in the D-Link installation process. Did you guys run out of help?

O.K., I've had it, I'm done, cash me out. I did a reset on the unit and the auto configure wizard set it up as VPI/VCI=8/35 with PPoA. The earlier screen shot I supplied of my Actiontec when it was working shows the account is PPoE. I did another reset and manually set it up as 8/35/PPoE and it still doesn't work. In neither case did I get the window about enabling NAT shown on p.21 of the manual. I expected better for my $25 even if it was second-hand. Thanks to all for the guidance.

Some ISPs DSLAMs support both PPPoA and PPPoE, But they only tell you they support PPPoE. The PPPoA support is sometimes enabled in the hardware (my ISP only supports PPPoE, but I've used PPPoA for 10+ Years on their DSLAMs) and works similar to PPPoE, so you should run through the User Guide steps (bypass the Wizard this time) after another Full Reset and see how that goes. Try the steps using PPPoA first and if that does get you to the NAT page going in order of the User Guide by clicking "Next" after filling out each page, then try PPPoE again.

Did you find the Reset steps in the User Guide?

HTH
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time?

Did a reset two different ways: [1] Button on back for 10 sec. and wait a minute -or- [2] Tools+System+Restore Default Settings from the D-Link software. Set up PPoA and PPoE after doing each type of reset and never got the NAT page. No workee either way.

Here's a new wrinkle.
...After doing the button-on-back reset I'd get the following window after keying in 192.168.1.1 in Firefox. If I then turned the unit off then on, 192.168.1.1 got me to the modem log-in window.
...Keying in 192.168.1.1 after doing the reset from inside the D-Link software I'd get to the log-in window w/o turning the unit off/on.

Try doing a firmware update with the latest version from the D-Link website.

reply to COJones

D-Link shows two firmware files, I ignored the one for Vista. Unzipped the other one and the D-link software said I needed a valid file name when I tried to use it. File comes name only with no file extension (?). Also found this firmware on this site: http://www.dslreports.com/forum/r22731569-Info-DSL2320B-rev-A2-new-NONOEM-firmware-released which also has no file extension. Whazzup wi dat?

O.K., fine, although I don't know why I'd want a version labeled with "Vista" when my first post stated I have Win2K.
In any event, I unzip the file to my desktop, browse to it in the Software File Name field and when I hit the Update Software button it says to enter a valid file name (like I said in my previous post). Apparently the D-Link program doesn't like the file.