Reviews:
 ·Comcast
 ·AT&T Southeast
| Amazing This is from a company that on move orders cannot seem to add features properly. In the past month we have had 2 move orders complete, one with distinctive ring feature and another with call waiting on the order. The DRS1X feature actually worked, they just ignore the number we put in and assigned a new one (the number was available, was customers old ANI). Then it took the sacrifice of 100 chickens to get it working again. Same thing for the call waiting, it was part of a move order.. didn't get done. Opened several trouble tickets, those buffoons couldn't figure it out... finally found someone who figured it out and got it working. |
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| Your troubles are the because of Gene Johnson's arrogance. Fairpoint replaced the back office systems with garbage software that still doesn't work right. Instead of buying the software from Verizon to run it, Fairpoint figured they could do it cheaper. The software doesn't work and never will. If you really want a laugh, try calling Tech Support in Texas. They don't have access to the network, usually have no record of your account, and tell you that a guy will be out within 72 hours. |
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Reviews:
·Comcast
·AT&T Southeast
| reply to NOCTech75
Being reseller we enter tickets through their craptastic interface and we have another number to call... so that helps a bit. They also don't call to follow up after they have "resolved" a ticket, and I use the term resolved loosely because in many cases the issue is not resolved. The BEST part is when you call the wholesale helpdesk they enter tickets through a different system and have never seen the system we use to enter tickets, so if there is an issue with ticket entry they have to get support for our ticket system on the line to determine why a ticket wasn't accepted. Yeah, let's not use all the same system.  Forget such advanced features as opening a ticket on multiple ANI's at one location... nope, can't do that. 20 lines down, 20 trouble tickets. |
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 darciliciousCyber LibrarianPremium
join:2001-01-02
Forest Grove, OR
kudos:1 | reply to brainlessdog
Sad and scary all at the same time that someone came up with software worse than Verizon's  |
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