rv1414
join:2010-02-03
Los Gatos, CA | Need help w/ Speedstream 4100 and WRT610N I've done a ton of reading and there are a lot of posts that come close to my issue but nothing has worked... Spent a sleepless night last night dinking around with it and haven't cracked the code. I'm semi-technical but most of you on this board seem to know a lot more than I do 
Would appreciate any assistance!
Background:
- I have a Speedstream 4100 modem that I previously used with AT&T DSL, twice (it's actually got the SBC firmware on there from the first service which was SBC/Yahoo - worked fine with a Linksys WRT54G in the both places though)
- I just moved to a new area where Verizon is the DSL provider. A key point here is the DSL service is NOT PPP (like the AT&T was), but DHCP
- I have put the modem into bridged mode (thanks to this board) and connecting straight to computer via Ethernet works great. Computer gets IP no problem and service is nice and fast.
- Connecting the modem to the WRT610N wireless router results in nada - router can't get an IP from the modem. Status page shows 0.0.0.0, releasing and renewing router still yields 0.0.0.0
Already done/other info:
- Modem IP is 192.168.0.1
- Modem is in bridged mode (as I mentioned above). While in bridged mode I have to manually switch my computer to IP 192.168.xx.xx and subnet mask of 255.255.0.0 to "talk" to the modem.
- Changed the router IP to 192.168.2.1, from 192.168.1.1 (to avoid potential conflicts on ...0.1 and ...1.1)
- I've been trying the router in DHCP mode (since filling in PPPoE login info isn't helpful - although I did try it unsuccessfully), with DHCP Enabled
- I have cloned the MAC address of the modem to the router (another suggestion I read here) - still no go.
The solution for most people that have posted a similar issue here in the past is to put the PPPoE settings on the router. However this doesn't work for me as I don't have PPPoE service - there is no login needed...
Possible solutions that I'm not sure about:
- I've read that the 4100 has some routing function built into it that can conflict with the wireless router. When I look at the technician readout on the modem it says DHCP routing is enabled, however there is no configuration interface that I've found to turn it off. (And I'm not sure whether the DHCP routing is active in bridged mode anyway...)
- I've also read that the SBC/AT&T 4100 firmware "hamstrings" the modem compared to the full retail version. Is there perhaps a (safe) firmware update I can do on the modem to unlock more settings that could fix my issue?
- The Speedstream is not technically supported by Verizon, so I could just order a new modem from them that might be more tailored to their service (and newer). But that seems wrong when I have this (theoretically) perfectly functional modem already.
Hopefully that was somewhat clear... Again, any assistance would be much appreciated! |
|
 billaustinthey call me Mr. BillPremium,MVM
join:2001-10-13
North Las Vegas, NV
kudos:1 | When the modem is in bridge mode, it does no routing. It is simply a DSL to ethernet bridge. Since you can connect the PC and go on-line, Verizon will consider everything to be working.
Reset the router to factory defaults, wait for it to reboot, then power it off. Power off the modem, wait a minute and then power it back on. Connect the WAN port on the router to the Ethernet port on the modem. When you get DSL sync, power on the router. If you do not get an IP address, clone the MAC address from the PC into the router and then reboot both again. If you still don't get an IP, and you know your cables are good, exchange the router and start over. |
|
 nwrickertsand groperPremium,MVM
join:2004-09-04
Geneva, IL
kudos:7
 ·AT&T U-Verse
| reply to rv1414
Use the computer that works when connected directly.
Get into the linksys configuration.
Clone that computer MAC address to the WAN MAC of the linksys.
Then see if it works.
--
AT&T Uverse; Zyxel NBG334W router (behind the 2wire gateway); openSuSE 11.0; firefox 3.0.17 |
|
 wayjacPremium,MVM
join:2001-12-22
Indy | reply to rv1414
With the modem you must use bridge mode(PPPoE is not used)
that is the only mode you can use with a dhcp or static ip account
Once the modem is in bridge mode it will not have any kind of conflicts with a router
The fact that your computer works when connected to the modem should convince you that the router or its configuration is the problem |
|
|
|
rv1414
join:2010-02-03
Los Gatos, CA | Thanks very much billaustin, nwrickert and wayjac - I appreciate your help.
I'll try your suggestions when I return home this evening and report back (hopefully via my spanking new wireless connection).
It seems my big mistake so far was cloning the modem MAC address instead of the PC MAC address. For the life of me I don't understand why ISPs still think it's ok to tie your service to one PC MAC address... meh. It would seem to make more sense to register the modem's MAC since that's the single point into the home.
I'm betting what you say will work, but I do still have the WRT54G so I can try the process with that if the WRT610N won't work. I know the 54G was working fine (given on the old connection) as little as a few days ago so will be a good check to see if it's just a bad router. |
|
wayjacPremium,MVM
join:2001-12-22
Indy | said by rv1414:It seems my big mistake so far was cloning the modem MAC address instead of the PC MAC address I agree that should be your next move
said by rv1414:For the life of me I don't understand why ISPs still think it's ok to tie your service to one PC MAC address... meh. It would seem to make more sense to register the modem's MAC since that's the single point into the home. I don't see the need to associate with a mac address at all
I'm pretty sure the isp/telco can map the physical/virtual path for each and every customer end to end |
|
nwrickertsand groperPremium,MVM
join:2004-09-04
Geneva, IL
kudos:7 Reviews:
·AT&T U-Verse
1 edit | said by wayjac:I don't see the need to associate with a mac address at all I'm pretty sure the isp/telco can map the physical/virtual path for each and every customer end to end Based on my participation in the »Westell forum, it seems that in DHCP regions, Verizon does associate an account with a MAC address. The first MAC address used to acquire an IP is apparently put into the DHCP table, and that's the only MAC that is going to get an IP for that particular connections.
The ways around this are:
(a) Turn off everything and wait till the DHCP table entry expires - I'm not sure, but I seem to recall that somewhere around 24 hours is enough.
(b) Call Verizon support and ask them to manually reset the account (delete the DHCP entry).
(c) Clone the old MAC address into a router, and use that router.
In this case the best option seems to be (c).
Note to the OP: When the modem is being used as a bridge, the MAC of the modem has no particular significance. Rather, it is the MAC of the connecting computer that the ISP will see.
said by rv1414  For the life of me I don't understand why ISPs still think it's ok to tie your service to one PC MAC address... : Verizon is probably using off-the-shelf DHCP server software that is built around using a MAC for assignments, and in bridge mode the MAC seen will be that of the PC. If you had been using a Verizon supplied Westell 6100 modem and had it set as a "routed bridge", then the 6100 would act as a router and Verizon would see the MAC of that 6100. However, the 4100 you are using does not have a corresponding mode. Verizon users in a DHCP region, who change their 6100 to an unrouted bridge mode, usually run into the same problem that you are seeing.
--
AT&T Uverse; Zyxel NBG334W router (behind the 2wire gateway); openSuSE 11.0; firefox 3.0.17 |
|
wayjacPremium,MVM
join:2001-12-22
Indy | I'm aware of your activity in the westell forum and that verizon uses dhcp in some of its regions
In my reply I was trying to point out that I don't think its nesscary for isp's/telco's to serve a ip based on a mac address |
|
rv1414
join:2010-02-03
Los Gatos, CA | reply to rv1414
It took me about 5 minutes to get the router working thanks to your advice. In fact I'm typing this on my laptop connected to the wireless network.
It was indeed the PC MAC address that needed to be cloned on the router.
Many thanks to billaustin, nwrickert and wayjac for your extremely quick, clear, and helpful assistance!!
For others in the future who might run into the same issue, I'll summarize everything I did to make it work (Important note: this is only if your DSL service is DHCP, which as far as I can tell is much less common than PPPoE these days):
Equipment: Speedstream 4100 modem (formerly used with SBC/AT&T service), Linksys WRT610N router, and Verizon DSL (DHCP) - with other equipment/ISP YMMV
- Connect and power on modem, connect to a PC via Ethernet. Go to 192.168.0.1, you should see modem config.
- Click "Advanced" in the left nav, select Connection Configuration, set VPI = 0, VCI = 35, MTU = 1492, ATM Encapsulation = LLC
- Now select PPP Location, set to Bridged Mode (PPPoE is not used). You'll get a warning screen that will tell you how to reconnect to the modem later (by manually setting your IP and subnet mask)
- Now disconnect the PC from the modem, power on and connect your router to the PC via Ethernet. Go to your router IP (usually something like 192.168.1.1)
- Set up your local network settings however you'd like them. I changed the router IP to 192.168.2.1, but not sure that was really necessary.
- Set Internet Connection Type to "Automatic Configuration - DHCP"
- Set MTU to manual, 1492
- Make sure DHCP server is enabled, since you need the router to allocate IP addresses to your local network (don't forget to save the changes you've made)
- Now click "MAC Address Clone" and then the "Clone my PC's MAC" button (save changes again)
- Now turn your router off, connect the Ethernet port on the modem to the Internet/WAN port on the router. Now power on the router.
- Connect to your router via wireless, and internet should work. You can verify that the router is getting an IP from your ISP by going back to the router config interface and clicking "Status" - if the Internet Connection info is non-goose eggs you should be good.
Thanks again for the help, you guys are great! |
|
