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| reply to MovieLover76
Re: Nuts! Consumer has no rights in the digital world. Way back in brick sized phone days, I signed up for GTE MobileNet and when presented with the contract, I read it, crossed out the spots that were unacceptable...me and the dumb kid initialed the redacted pieces and then I signed the contract, and took home a photocopy of the contract.
When I stopped my service, and they tried to hammer me for a $500 ETF. I had scratched that piece from the contract and it was accepted by the "authorized agent" who should have sent me out of the store. They could have attempted to sue me, but their agent was the one in control of the situation. My kids play with that phone today. 
Now the contracts are electronic, can't be altered, but if a buyer finds themselves in an understaffed office signing up for service and there's a long line of angry customers building up, a person could claim that the contract was signed under duress and that reasonable accommodations were not provided.
Of course, there's going to be some kind of contract. You're not gonna wander into a telco of any kind and not have to sign SOMETHING. They need to be indemnified if you use their service to commit some heinous act, and to keep the buyer from suing them in court for false advertising or sub-par service. | |
Mr Matt
join:2008-01-29
Eustis, FL
kudos:1 Reviews:
 ·CenturyLink
 ·Comcast
·Embarq Now Centu..
 ·Millenicom
|  I was about to post a note about how it was in the good old days when telephone service was regulated and customers were not jerked around by contracts and ETF's, but I forgot one thing. The telephone companies had tariffs to hide behind. In view of the fact that the tariffs were an implied contract, whenever a customer had a problem with their service the company would hide behind the tariff. When there was a complaint the customer service representative would always ask it the customer had read the tariff. When the customer would admit that they had not the CSR would say SEE, refer to the tariff it plainly states we can provide crappy service under certain circumstances.
Most telephone companies give their new sales personnel a one week class on how to read the tariff. How does an ordinary consumer have a chance. These days, service providers make their contracts so complicated that even a Philadelphia Lawyer could not unravel them. | |
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