Mr Matt
join:2008-01-29
Eustis, FL
kudos:1 Reviews:
 ·CenturyLink
 ·Comcast
·Embarq Now Centu..
 ·Millenicom
| reply to ChuckDeuce
Re: Nuts! Consumer has no rights in the digital world.  I was about to post a note about how it was in the good old days when telephone service was regulated and customers were not jerked around by contracts and ETF's, but I forgot one thing. The telephone companies had tariffs to hide behind. In view of the fact that the tariffs were an implied contract, whenever a customer had a problem with their service the company would hide behind the tariff. When there was a complaint the customer service representative would always ask it the customer had read the tariff. When the customer would admit that they had not the CSR would say SEE, refer to the tariff it plainly states we can provide crappy service under certain circumstances.
Most telephone companies give their new sales personnel a one week class on how to read the tariff. How does an ordinary consumer have a chance. These days, service providers make their contracts so complicated that even a Philadelphia Lawyer could not unravel them. |
