| Regarding the new phone support... I just got off the phone with them. The gentleman I spoke with was very friendly and (gasp) American, so the overall experience was pleasant enough. Unfortunately, he was unable to resolve the problem I called about. I shipped my Nexus One back on January 18th because T-Mobile's service around here was grossly disappointing but I still have yet to receive my refund. Everything I've gotten from them said it would happen within 14 days but that simply hasn't been the case. Initially I contacted HTC but they told me that there was nothing they could do to assist and that I'd have to talk directly to Google about the problem. They didn't have this call center info and ended up telling me I had to e-mail Google via their website (»google.com/phone) if I wanted my refund. I did that but got a canned response asking me to write again if I hadn't yet received my refund (this was within five minutes of submitting my original e-mail). I responded and explained the situation again but still hadn't heard back. Today I found out about the new support center via Androidcentral and at least now I've spoken to someone who was apologetic and agreed to investigate. He said the turnaround time on his ticket may be up to 72 hours but I'm just happy that my complaint isn't sitting in someone's inbox somewhere collecting virtual dust.
Bottom line, my experience with the Nexus One has been a major fiasco. I doubt I'll purchase any other version of the phone unless it comes to Sprint, which is doubtful. It's looking more and more like the HTC Supersonic will be my next celly.
Phew. Sorry for the rant guys.
- Tate
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It's time to let go of TDM people. If it's not IP-based, it's crap! |
