said by fiberguy:No... I do not pay extra for the service level agreement.. it's part of the service. But, just because they may or may not offer it differently in different markets does not mean you're being "ripped off"... in order to be ripped off, you'd have to be offered something and NOT be getting it.. that's the raw definition of ripped off. This would be a case more of "Mom!!! Jimmy got a bigger piece of cake than I diiiiid...".. kinda the same as how they price HSI the same throughout the country... while some systems only had 6 meg, others had 8 for the same price... no one was getting ripped, they just sold it different in different markets.
Also, it may have something to do with your market. Here, and in other systems, they have established pretty good commercial technical divisions.. it may be that your area has yet to do that while others, like ours, have. In some markets, the residential techs still service business customers. It just takes time to re-tool a national business model is all.
My rep told me flat out that there is no SLA. I feel it is kind of sneaky to tell me that when there is a SLA available. Although, I don't see it in the Comcast TOS which means you probably neogitated it into the contract.
