| Wave D/L Caps I have had Wave cable for little over a year now and we have 10mbit service. I was just on their site and it lists every service except 18mbit now have a 100GB/mo cap and 18mbit has a 300GB/mo cap. Overage fees are now $5 per 10GB over that limit. I have never noticed this and i suppose we will see how it pans out but i download considerably more than this would severely irritate me as i paid $4000 to get the cable ran to my house last year. My wife works from home as IT for a large company and this would severely upset the balance of things. This will lead to us canceling all our service from them but internet as they are our only option.
If anyone knows anything about this please give me a heads up.
thanks |
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 drewAutomaticPremium
join:2002-07-10
Port Orchard, WA
kudos:6
 ·wavebroadband
| You have no business complaining about usage that includes business usage.
Check with their business service people about their plans and caps.
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"And Tehuno said let there be haste, not mp5, and there was haste. All creatures of the world rejoiced." -WotLK Ch. 3.3.2 |
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| According to the business plans the caps are lower on business accounts with higher prices. If they had a business plan without a data cap i would happily pay for that. |
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Reviews:
 ·VOIPo
| reply to scuppasteve
More than 100gig just working from home? Really?
I run the company email/web/sipserver from home due to the better connection I have here using commercial 6 meg service and have yet to pass 50gig.
We use the connection for our home internet also.
Im a little more disillusioned with the way they cryptically raised their prices by doing away with the lower tiers. |
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| reply to scuppasteve
Does wave have a way of letting you track your usage to see where you stand? |
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Not that I know of... I use a pfSense router and watch it that way...
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| reply to scuppasteve
You would think that Wave would send out a mass email letting it's customers know that caps are now in place. Very shady to institute them and not say a word.
Drew, what do you mean he has no business complaining about usage that includes business usage? |
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gtojim
join:2002-03-18
Concord, CA | I'm in Concord (SF Bay Area) I checked the Astound site (Wave owns Astound Broadband) it also lists the new 100gb caps. It would be nice if Wave notified customers instead of sneaking it into their web site. Most people don't make a habit of reading the fine print if they do go to their web site. |
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| reply to scuppasteve
I think a business account is for if you own a company, i dont need a static ip or more email addresses, other than that there is no difference, why would i pay more. My wife is a technical writer for a large plumbing company and has to constantly download whole copies of corporate software to her work laptop to install and write training on. Like oddly enough AutoCAD and Photoshop, and constantly uploading and downloading system updates and she has to review all of her "teams" work.
All i was getting at was this seems shady by a company that makes its trade in bandwidth and has never said a single word to me about our usage, never throttled or anything. I just think it is a very good business practice to change a major thing like this that could cost people hundreds of dollars depending on how much they abuse their internet. If a cell phone provider did this they have to notify you and you could get out of your contract, all i would have liked was notification, and an unlimited option, as i will pay more if needed. |
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1 edit | This is from a year ago...
»[NEWS] Wave Broadband Sloppily Employing Caps |
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| reply to wavesucks
Does wave have a way of letting you track your usage to see where you stand?
Oh yea- this...
»secure.wavecable.com/iam/ |
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| That site is essentially useless for me because it only shows past months usage data for November/December/January. Fuckin'a wave, how are we suppose to stay under the cap if we can't even track it. |
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 ht
@wavecable.com | reply to scuppasteve
Did anyone receive notice from them on the bill for change of term? I threw my bill away. |
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| reply to scuppasteve
Re: Wave D/L Caps First of all...they are a cable company....what do you expect?
The cap is nothing new. They have just never enforced it because they didn't have anyway for customers to check their usage. Looks like their website now shows our current usage, so they can now enforce it.
I suggest you pay the extra $20/month for the 18mbit service. If you're still using more than 300 gigs a month (which I find hard to believe you would do legitimately...), then I think you should have to pay extra. Why should the rest of us subsidize your extremely heavy bandwidth use? |
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| reply to scuppasteve
Or just move to Comcast and get 250gb downloads per month and better/more consistent service without having to be forced into buying their most expensive package.
I find it funny that people try and defend wave, I feel sorry for these people as they have never had the experience of having a good ISP. |
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I find it funny that someone would recommend Comcast to users here that obviously live in a WaveBroadband territory and would have to move to take advantage of them.
Really- thats what I find funny!
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| What I find funny is someone actually defending wave broadband. |
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You wont find any defending of them here. But your comments are about as useless as the Comcrap brochures I get in the mail every month advertising their stuff to me.
Unless Comcrap decides to lay cable side by side with Wave it aint happening.
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| reply to scuppasteve
Trust me, I wont go running to comcast (it could be a typo but on the comcast website it says that I can switch to them but who knows) but I just find it interesting that an ISP that isn't very highly regarded is giving 250gb monthly caps and wave is giving a 100gb cap. Luckily the online bandwidth monitor isn't really working since it reports something like 1-2gb of usage per day when it should really be more like 10gb. |
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