said by kapil:The Stop the Cap site lists no info on the complaint or on Albert, the mysterious complainer who got a VP to call him. Truth? Or just another story?
Why would a VP level officer of the company have to reply to a BBB complaint? An inquiry from a state regulator, sure, but the BBB has no legal authority and businesses, although at their own peril, ignore such complaints regularly.
Unless they hand out the VP title at T like they do at bank...to everyone who walks in the door.