 ChiyoSave Me Konata-ChanPremium
join:2003-02-20
Charlotte, NC
kudos:1 | reply to FBGuy
Re: how much? said by FBGuy:people still get t1? ouch that sucks... We still have it here for the extra money we are paying we get a nice fat SLA something you don't get with Comcast business I asked them about one and they don't offer one and their average time is 4 days on problems.
For a company that is unacceptable in most cases I'd like more then 1 T-1 but its what are budget can handle such is life.
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That was the wild boar.... Moo!
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fiberguyMy views are my own.Premium
join:2005-05-20
kudos:3 | Minneapolis does not have an average of 4 days on Business Class service.. in fact, they page out same day, or next day service for business and I know that for a fact. |
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 HangmnDon't Fight It...It's InevitablePremium
join:2000-04-08
Philadelphia, PA | reply to Chiyo
said by Chiyo:said by FBGuy:people still get t1? ouch that sucks... We still have it here for the extra money we are paying we get a nice fat SLA something you don't get with Comcast business I asked them about one and they don't offer one and their average time is 4 days on problems. For a company that is unacceptable in most cases I'd like more then 1 T-1 but its what are budget can handle such is life. That is BS... 4 hrs to respond depending on what time the ticket comes in same day resolution CONTRACTUALLY. I don't know what Comcast 'business service' you are talking about.
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»davescustompc.com |
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ChiyoSave Me Konata-ChanPremium
join:2003-02-20
Charlotte, NC
kudos:1 | reply to Chiyo
I'm just going off what I was told is all. Thanks for clarifying |
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patcat88
join:2002-04-05
Jamaica, NY
kudos:1 | reply to Hangmn
DOCSIS plans never come with SLAs. SONET or EFM or dark fiber comes with SLAs. |
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fiberguyMy views are my own.Premium
join:2005-05-20
kudos:3 | DOCSIS plans don't? Um... actually they do... and, you say DOCSIS as if all cable operators which again isn't true either. You also can't judge one carrier to another.. nor one market of the same provider to another - that's just a horrible assumption.
The fact is, that yes, there ARE SLAs.. *I HAVE ONE* and my "business class service" is in fact carried over "DOCSIS".. oi.. don't confuse technology with some kind of implied standard.. but anyways...
I've already been over this.. and the truth is, so far, just about everyone regarding business class has been wrong.. pure and simple. (And quite honestly, need to stop acting like they know it all) |
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fiberguyMy views are my own.Premium
join:2005-05-20
kudos:3 | reply to Chiyo
Who told you the "average turn around" was 4 days? The local franchise authorities don't even allow that on trouble calls here.. trouble calls have to be handled in no more than 48 hours as it is... so for someone to tell you 4 days is just.. um, an idiot? Phone, on the other hand, MUST be corrected in 24 hours, "from the time of the initial report of trouble"... |
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Ulmo
join:2005-09-22
San Jose, CA Reviews:
 ·SONIC.NET
| reply to patcat88
said by patcat88:DOCSIS plans never come with SLAs. SONET or EFM or dark fiber comes with SLAs. I've seen the same back and forth discussion elsewhere; I forget if it's on DSLREPORTS or ba.internet. The result: Comcast business customers figured out that some Comcast regions offer business SLAs, and some don't. |
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| reply to patcat88
"dark" fiber comes with an SLA?
The only thing that is going to bring down "dark" fiber is a fiber cut, and a dark fiber provider isn't going to provide SLA credits if something beyond their control cuts fiber that they sell as "dark."
If they make a mistake and disconnect fibers that are in use, then yes, they might have an SLA for that. But that is such a small chance.
But if you buy "dark" fiber and you are lighting it, keeping the light on it is your responsibility, outside of fiber cuts. |
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| reply to patcat88
said by patcat88:DOCSIS plans never come with SLAs. SONET or EFM or dark fiber comes with SLAs. Local franchise agreements often have SLAs built in. If cable is out for more than 3 hours here we get a day's credit. |
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HangmnDon't Fight It...It's InevitablePremium
join:2000-04-08
Philadelphia, PA | reply to patcat88
said by patcat88:DOCSIS plans never come with SLAs. SONET or EFM or dark fiber comes with SLAs. your simply...wrong
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»davescustompc.com |
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Reviews:
 ·AT&T U-Verse
| reply to Chiyo
I have Comcast business at my home. They have always come out within a few hours or the same day I submit a trouble call. And I live in the very busy San Francisco Bay Area...
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"Believe in the Lord Jesus Christ and you will be saved, you and your hosehold" - Acts 16:31 |
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Der_Idiot
join:2008-02-10
Norwood Young America, MN | reply to Hangmn
^fiberguy is right.
Time Warner sold limited amounts of dedicated over Coax connections, so it's out there, just not commonplace. |
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