| reply to FBGuy
Re: how much? Some people must have the service and reliability that goes with a T1. Good luck getting Comcast to roll a truck at 11pm at night. If you need more than a /29 be prepared to pay out the ass if you can get it. |
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 djrobx
join:2000-05-31
Valencia, CA
kudos:1
 ·Verizon Wireless..
 ·RoadRunner Cable
 ·AT&T U-Verse
 ·VOIPo
·PHONE POWER
| A company I work for has two pricey T1s (one Covad, one AT&T), and neither of them are particularly impressive in terms of reliability. They've both been down several times. Much worse than my home connection!
The Covad one requires that the Netopia router be rebooted once in a while. The AT&T one has terrible latency (LA based office, AT&T routes all traffic through a Phoenix, AZ gateway!)
Having a SLA doesn't guarantee good service. In a different branch office we had a T1 go down for 3 days. I'm sure if we pursued it they'd be happy to give us some miniscule credit back on our bill.
T1s are overpriced dinosaurs. I'd have no problem switching them to a nice fast cable connection with maybe an ADSL back up.
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AT&T U-Hearse
Your funeral. Delivered.
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 beachintechThere's sand in my tool bagPremium
join:2008-01-06
kudos:5
·Mediacom
·Comcast Digital ..
·Comcast
| reply to battleop
I get woken up in the middle of the night for service calls every time I hit the on call rotation. So yeah, we do that too.
We also roll same day or next day AM on all business service calls.
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Tech at the Beach.
I speak for myself, not my employer. |
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 HangmnDon't Fight It...It's InevitablePremium
join:2000-04-08
Philadelphia, PA | reply to battleop
said by battleop:Some people must have the service and reliability that goes with a T1. Good luck getting Comcast to roll a truck at 11pm at night. If you need more than a /29 be prepared to pay out the ass if you can get it. Now that IS true
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»davescustompc.com |
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| reply to djrobx
You should not have gone all gaga over the AT&T sales pitch about how big they are and went with a local or regional T1 provider. |
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fiberguyMy views are my own.Premium
join:2005-05-20
kudos:3 | reply to Hangmn
said by Hangmn:said by battleop:Some people must have the service and reliability that goes with a T1. Good luck getting Comcast to roll a truck at 11pm at night. If you need more than a /29 be prepared to pay out the ass if you can get it. Now that IS true Hrmmmm... I suppose you're right.. so when I was still doing business class work, I suppose that DAMN pager I carried when it was my turn to be "on call" going off at 10pm really meant nothing, now, did it?
Besides, business class, at 11pm at night is not designed for mission critical service.. ANYONE that would purchase a DOCSIS based service for anything mission critical would be a fool for an IT professional. That would imply you were running servers or other things that need 24/7 reliability..
Business class service, for the most part, is for connectivity to the internet for end user services. And, if it goes down at 11pm at night, and you need it THAT bad, well.. maybe a cable modem service isn't the way to go then is it?
That's running a business pretty dangerous. |
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patcat88
join:2002-04-05
Jamaica, NY
kudos:1 | reply to djrobx
said by djrobx:A company I work for has two pricey T1s (one Covad, one AT&T), and neither of them are particularly impressive in terms of reliability. They've both been down several times. Much worse than my home connection! The Covad one requires that the Netopia router be rebooted once in a while. The AT&T one has terrible latency (LA based office, AT&T routes all traffic through a Phoenix, AZ gateway!) Having a SLA doesn't guarantee good service. In a different branch office we had a T1 go down for 3 days. I'm sure if we pursued it they'd be happy to give us some miniscule credit back on our bill. T1s are overpriced dinosaurs. I'd have no problem switching them to a nice fast cable connection with maybe an ADSL back up. If its going to cost more than $300 (loop charge) to fix your T1 at 2 am Sunday, they'd rather refund you your monthly fee (their maximum liability under the SLA), rather than roll some trucks on overtime. Its cheaper for them to wait till Monday 9 AM, or heck, Wednesday 9AM than to roll a truck now.
»Re: Queens, NYC general FIOS thread, vol. II |
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HangmnDon't Fight It...It's InevitablePremium
join:2000-04-08
Philadelphia, PA
2 edits | reply to fiberguy
Back when I did CBC on call work we didn't get a pager...we got a nextel. But yeah TS till early AM truckroll first available AM was most cases. And I always told people to the horror of my supe..use this service as a backup..VPN and true reverses for MX records were a BITCH!!!
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»davescustompc.com |
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Der_Idiot
join:2008-02-10
Norwood Young America, MN | reply to battleop
Comcast dedicated over fibre, p2p or other, you'll get a tech out at all hours of the night. |
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