said by djrobx:A company I work for has two pricey T1s (one Covad, one AT&T), and neither of them are particularly impressive in terms of reliability. They've both been down several times. Much worse than my home connection!
The Covad one requires that the Netopia router be rebooted once in a while. The AT&T one has terrible latency (LA based office, AT&T routes all traffic through a Phoenix, AZ gateway!)
Having a SLA doesn't guarantee good service. In a different branch office we had a T1 go down for 3 days. I'm sure if we pursued it they'd be happy to give us some miniscule credit back on our bill.
T1s are overpriced dinosaurs. I'd have no problem switching them to a nice fast cable connection with maybe an ADSL back up.
If its going to cost more than $300 (loop charge) to fix your T1 at 2 am Sunday, they'd rather refund you your monthly fee (their maximum liability under the SLA), rather than roll some trucks on overtime. Its cheaper for them to wait till Monday 9 AM, or heck, Wednesday 9AM than to roll a truck now.
