 BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:79 | reply to SNT
Re: [Internet] Bright House Orlando problems. said by SNT:Thanks for the quick response. Is there a length of time you suggest before requesting a tech? I understand about the effect from upgrades so I do have a fair amount of patience in this matter. Most of the time a quick cycle of the coax fixes it. Occasionally I need to wait for a while, but right now it more of a periodic annoyance. Lets give it a week if you can stand it. What I don't want is for you to lose patience or it have any significant impact on your experience. If it becomes a real issue get that tech out and lets go from there.
Generally speaking your service should be very reliable consistently. There are those few that have been the exception but contrary to what it might appear in these forums (remember this is a support forum...most of the time you will only see complaints about some type of service here because people want help...people with properly working service are much less likely to post) things generally speaking network wide are very reliable.
I am concerned about the waiting a while statement you made...that just doesn't feel right operationally speaking sooo you might consider just going ahead and getting someone out. |
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2 edits | reply to BHNtechXpert
puterfx6
@rr.com
Re: [Internet] Bright House Orlando problems.
No offense taken ispgeek. After all, we've not spoken face to face so you wouldn't know things like my first computer was a TRS80 that I bought used in the early 90's or that I've got my A+, Network +, Security +, MCSA then MCSE with Security and am now working on my Cisco Certs. None of the reps I've spoken to know that either. It's irrelevant to my issues. What they did know is that I do know my way around computers and networking, that's all. The gal I first talked to from was fine. The BH guy I spoke with on Friday, I think was better but the last BH tech was the one with the take-it-or-leave-it attitude. After speaking with him, I was seriously looking into DSL.
When the Groupware tech pulled up Friday, I was kind of disappointed but remained open to his troubleshooting. He looked at the splitter where the main line came into the house and told me that I would have to change that arrangement and run a line straight to the modem. This is the way BH set it up 4-5 years ago so I had reservations about his suggestion. Then he put his meter on the cable going into the modem for a couple of minutes and said that was going to swap the modem, again reservation but I didn't question him. (What are the chances of 3 modems doing the same thing?) Then he left and the modem has been online since. With the speedtest through tampabay.rr.net, my speedtest to was high 9's down and high 900's up, now it's about the same down with the Toshiba but low 600's up. It's 9:15 am on Saturday and still about the same results, however at this point, I'm just concerned about the connectivity (I'll deal with the speed or throughput later) but so far it's working and typically would have dropped off my now.
By the way, it sounds like you, and a few others here, really have a passion to help people out. Have you ever considered doing training for BH? (if they have a training program, that is). I think you'd be great. |
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BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:79 | said by puterfx6:puterfx6 @rr.com Re: [Internet] Bright House Orlando problems. No offense taken ispgeek. After all, we've not spoken face to face so you wouldn't know things like my first computer was a TRS80 that I bought used in the early 90's or that I've got my A+, Network +, Security +, MCSA then MCSE with Security and am now working on my Cisco Certs. None of the reps I've spoken to know that either. It's irrelevant to my issues. What they did know is that I do know my way around computers and networking, that's all. The gal I first talked to from was fine. The BH guy I spoke with on Friday, I think was better but the last BH tech was the one with the take-it-or-leave-it attitude. After speaking with him, I was seriously looking into DSL. When the Groupware tech pulled up Friday, I was kind of disappointed but remained open to his troubleshooting. He looked at the splitter where the main line came into the house and told me that I would have to change that arrangement and run a line straight to the modem. This is the way BH set it up 4-5 years ago so I had reservations about his suggestion. Then he put his meter on the cable going into the modem for a couple of minutes and said that was going to swap the modem, again reservation but I didn't question him. (What are the chances of 3 modems doing the same thing?) Then he left and the modem has been online since. With the speedtest through tampabay.rr.net, my speedtest to was high 9's down and high 900's up, now it's about the same down with the Toshiba but low 600's up. It's 9:15 am on Saturday and still about the same results, however at this point, I'm just concerned about the connectivity (I'll deal with the speed or throughput later) but so far it's working and typically would have dropped off my now. By the way, it sounds like you, and a few others here, really have a passion to help people out. Have you ever considered doing training for BH? (if they have a training program, that is). I think you'd be great. Ooooh we have similar paths and experience but I might have ya beat on the first computer. My first was a COSMAC Elf II Trainer with S-100 bus (I built and coded the graphics and cassette interface controller myself) that I built at age 14 after my dad brought home a PDP-11 development trainer from work.
My second was the TRS-80 model I and of course CoCo when it came out. Shortly thereafter I latched onto an Imsai 8080 with CPM and a year later was blessed with a Cromemco System III (I had friends that worked for Cromemco - Thanks Jeffy!!!) running MPM of course.
I went to high school with the CEO and founder of Altos computers son and daughter and found myself the proud owner of an Altos 8000 (with MPM originally). I couldn't afford the hard drive upgrade but I latched onto a spare Altos expansion chasis and Shugart SA 4008 (29meg original cost $8000) 18" inch platter hard drive and built my own. I got real tired of MPM and managed to befriend the technical support manager of a company called Phase One Systems and was blessed with a copy of OASYS (now called THEOS...oh yes...it's still around) which still is one of the best multi-user OS's out today for application design...but nobody has heard of it because their marketing has always sucked. Of course that led to PASCAL and COBOL (yuk) programming and my first commercial application at 17. I summer worked for Indentix (when they were still in building the size of a mobile home) and Altos on and off.
From there spent several years at Wyse technologies in their Advanced Systems group and moved on to a company called Texel where I was the technical support manager when we still had just 14 people in the company (you now know Texel as Plextor...my how things have changed).
Just about the time Kaypro and Compaq came out with their luggables and everyone was scrambling to develop their own version of the same I was woo'd away from Texel to go work for a company called Actrix Computer as thier technical support manager (big mistake). Great concept and design...freaked out design engineer with severe mental issues that ultimately crippled the company because we were entirely married to him (due to poor management practices)...sad all the way around..."we coulda been a contenda" 
Whew...now that was just the first 10 years.....I won't bore you with the rest but suffice it to say it's extensive and inlcudes everything you might expect with a ton of SATV, MATV and then of course cable in the past few years.. When I left the IT environment I held active CNE, MCSE, MCSA certs (never bothered with A+ or Net+ considering my experience is well documented from the past).
Needless to say I come from the generation that actually had to solve problems vss looking them up in a book so I look at troubleshooting from an entirely different perspective.
Now back to your issue. I'm a bit concerned about your upstream as you should be at no less than 85% of your available cap (more like 90+) especially on an on-net test so that bears watching. I would like you to consider calling BHN and informing them of your experience with that Groupware tech. While he works for Groupware he still represents all things BHN when he's working BHN jobs and an attitude like that is unacceptable. It might be time for an attitude adjustment on his part...something such a complaint will generate. Contractors have been known to forget who actually pays the bills from time to time so you would be doing him and BHN a favor by communicating your experience to a member of BHN management. |
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| Cobol, Fortran and punch cards … I think that’s when I lost most of my hair. Kaypro II was my first portable (not very) but the 9" screen was fantastic. Got my Comptia through an employer and used that toward MS certs.
Anyway, I ran a couple of speed tests FYI and there is a variation but at least I'm still running. Boggles the mind.
Speedtest.tampabay.rr.com
Download 9370 kbps
Upload 620 kbps
Speedtest.cfl.rr.com
Download 9727 kbps
Upload 619 kbps
»www.ispgeeks.com
Capacity test statistics
------------------------
Download capacity: 9659320 bps
Download packets per second: 1207
Upload capacity: 981568 bps
Upload packets per second: 122
Quality of service: 99 %
Packet size: 1000 Bytes
Speed test statistics
---------------------
Download speed: 9699712 bps
Upload speed: 980808 bps
Download quality of service: 98 %
Upload quality of service: 98 %
Download test type: socket
Upload test type: socket
Maximum TCP delay: 70 ms
Average download pause: 2 ms
Minimum round trip time to server: 26 ms
Average round trip time to server: 27 ms
Estimated download bandwidth: 9699712bps
Route concurrency: 1.0
Download TCP forced idle: 0 %
Maximum route speed: 20164608bps |
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BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:79 | said by puterfx6:Cobol, Fortran and punch cards … I think that’s when I lost most of my hair. Kaypro II was my first portable (not very) but the 9" screen was fantastic. Got my Comptia through an employer and used that toward MS certs. Anyway, I ran a couple of speed tests FYI and there is a variation but at least I'm still running. Boggles the mind. Speedtest.tampabay.rr.com Download 9370 kbps Upload 620 kbps Speedtest.cfl.rr.com Download 9727 kbps Upload 619 kbps »www.ispgeeks.com Capacity test statistics ------------------------ Download capacity: 9659320 bps Download packets per second: 1207 Upload capacity: 981568 bps Upload packets per second: 122 Quality of service: 99 % Packet size: 1000 Bytes Speed test statistics --------------------- Download speed: 9699712 bps Upload speed: 980808 bps Download quality of service: 98 % Upload quality of service: 98 % Download test type: socket Upload test type: socket Maximum TCP delay: 70 ms Average download pause: 2 ms Minimum round trip time to server: 26 ms Average round trip time to server: 27 ms Estimated download bandwidth: 9699712bps Route concurrency: 1.0 Download TCP forced idle: 0 % Maximum route speed: 20164608bps I'm glad your ran my tests. Was gonna send you there and forgot to post it before I went off to gather stuffs to make banana nut bread. Can you post back the SID you used for the tests. Oh and btw...if the speed/qos test gave you those results...those are reliable...that's a tough test and it will sniff out anything out of the ordinary. |
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| Win 7 Firewall off but still running through router
Capacity test statistics SID puterfx6-TS&C
Speed test statistics SID puterfx6-QoS
Also, through bhntampa
Download Speed: 9719 kbps (1214.9 KB/sec transfer rate)
Upload Speed: 981 kbps (122.6 KB/sec transfer rate)
Latency: 16 ms
Saturday, October 16, 2010 7:11:44 PM
and when you get done, would you email me some banana bread? Haven't had that in a long time. |
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BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:79 | said by puterfx6:Win 7 Firewall off but still running through router Capacity test statistics SID puterfx6-TS&C Speed test statistics SID puterfx6-QoS Also, through bhntampa Download Speed: 9719 kbps (1214.9 KB/sec transfer rate) Upload Speed: 981 kbps (122.6 KB/sec transfer rate) Latency: 16 ms Saturday, October 16, 2010 7:11:44 PM and when you get done, would you email me some banana bread? Haven't had that in a long time. The bread is done and yuuuummmy. I'll work on that email request.
If you want to see your test results for the QoS based test...check this out : »174.34.146.20/myspeed/db/report?id=236335
That's a pretty decent test result. Nothing to be ashamed of at all considering your speed tier. |
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| reply to Cralb
So for the past 5 days I've had terrible problems with bhn.
Both internet and phone will start randomly going out between 8pm and 7am.
Both connections will drop every 5-10 minutes, and last as long as 10 seconds to a few minutes.
As for any errors, every time I do disconnect the modem gives me a "Loss of RF" error in the log. |
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BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:79 | said by Bleh :
So for the past 5 days I've had terrible problems with bhn.
Both internet and phone will start randomly going out between 8pm and 7am.
Both connections will drop every 5-10 minutes, and last as long as 10 seconds to a few minutes.
As for any errors, every time I do disconnect the modem gives me a "Loss of RF" error in the log.
So it's safe to assume then that you have called them and requested a tech? If not...why not? |
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| I did indeed.
He replaced the modem, amp in the attic, and something out on the pole.
It was working fine until the night, still doing the usual disconnect every minute,three minutes, etc.
I've tried taking the router out of the picture, it isn't the router. |
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1 edit | reply to Cralb
I'm also having the same issues as Bleh, and have been having them for the past week or so. Called last night to schedule a tech to come out.
The tech last night did say he seen packet loss, and also checked in the area and seen others with the same issue. Guess its just a matter of enough people calling in now.
Not really expecting them to find anything wrong on this side. Seeing how it has not been long since the cable was replaced, and also the modem. Also since it was seen was more people having the issues. I am however a little confused about needing people to call in even though if it can be seen. Seeing how some may not even know enough to see that its a issue with their internet and not their computer. |
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BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:79 | reply to Bleh
said by Bleh :
I did indeed.
He replaced the modem, amp in the attic, and something out on the pole.
It was working fine until the night, still doing the usual disconnect every minute,three minutes, etc.
I've tried taking the router out of the picture, it isn't the router.
Take a moment to register here and lets discuss the details in depth please. Your service should not be doing this and I'm sure it can be resolved. |
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BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:79 | reply to nskills
said by nskills:I'm also having the same issues as Bleh, and have been having them for the past week or so. Called last night to schedule a tech to come out. The tech last night did say he seen packet loss, and also checked in the area and seen others with the same issue. Guess its just a matter of enough people calling in now. Not really expecting them to find anything wrong on this side. Seeing how it has not been long since the cable was replaced, and also the modem. Also since it was seen was more people having the issues. I am however a little confused about needing people to call in even though if it can be seen. Seeing how some may not even know enough to see that its a issue with their internet and not their computer. Hold on a second. The tech said he detected packet loss? Then he should have opened the appropriate maint request. It's not at all a matter of enough people calling...once thats detected its done or should be done. Send me a pm please when you get a moment. |
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BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:79 | reply to Cralb
Nskills I got your email and have sent you a PM. |
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| reply to BHNtechXpert
Righto, I registered. |
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BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:79 | Is this bleh? If so do me a favor and PM me all the details about whats been happening. Please leave nothing out the more info the better. Thanks! |
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| reply to Cralb
Need to have someone pull your NODE up on NYROC and check the forward error corrections, as well as the SNR. I'd be willing to bet there are substantial un corrects and at times low SNR right out of the NODE.
Can be tricky to track and at times very frustrating. Lots of times the issue is we have padded the noise down for so long you can't see it on the DSAM. Actually have to have someone in the hub with the Avatron and techs out in the field pulling filters tracking it back! |
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BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:79 | reply to garlandm
Did you finally PM me and did I miss it? |
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