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Sapphire119

join:2010-03-01

1 edit

Actiontec PK5000 - Constant disconnections and bad latency

I'll try to make this short but I have a tendency to write out complete novels as posts, so bear with me.

Since around November 2009, I've been having issues with my net. At the time, I had an Actiontec GT701 and a Linksys router.
The issues was this: Servers for games wouldn't work. Mainly, Team Fortress 2. No matter what I did, from port forwarding to changing various options with the game, they never worked. They would run, I could mess around with them, but nobody could ever join.
So after a while I gave up on trying to fix that.
Then a bit later in January, my modem finally gave out. It just would not run at all anymore, so I got a new one.
Now, I have an Action PK5000 and do not use a router with it.
The server issue still stands, though, and more issues developed.

First issue: Since getting TF2 in October 2009, my ping has always averaged around 250ms, on even a server in Utah. Although what absolutely just dumbfounds me is that this ping will only increase about 5 or so MS when playing on say, and Australian server run by a computer with similar hardware to a local server's setup.
How can I reduce this monster ping?

Second issue: I frequently get ping spikes. It'll be all fine and dandy at 200 or so ping, and then it suddenly jumps to 300 ping. Then 400. Then 500. Usually at or above 900ms is when it stops. It takes about 10 seconds for this climb to reach 900, and it stays there for about 15 seconds. Then it slowly goes back down in about 30 seconds. This started happening around the middle of November, getting about one ping spike a day. By the end of December I was getting about 5-8 a day. As of right now, I only get about 2 a day.
What is the cause of these spikes and how do I reduce them or stop them altogether?

Third issue: Frequent disconnections. Since around February 20th, I'm getting a ton of disconnections from my modem. The disconnection lasts about 2 or 3 seconds, in reality, but when you're using the Steam platform, it's more like 2 minutes, since it takes a while to reconnect to it. The wired computer in my house is not affected by these disconnections, but the two wireless laptops are. The DC may only last a couple of seconds, but when you're in a game like TF2, when you lost connection to the server and are already timing out, the connection is not salvageable. So it gets pretty annoying, reconnecting to a server all the time.
I use do get these disconnections about 2 a day, though now I'm averaging around 10-15 a day. I don't need to restart my modem or anything to get the net back, it just does it on it's own after about 2 seconds.
How can I stop these frequent DCs, or at least lessen the amount per day?

Fourth issue: The server issue with TF2 servers that I mentioned earlier still remains.

I took the Line Quality test and got these results.
»/testhistory

Hardware:
My laptop: Toshiba Satellite L305D, runs on Windows Home Premium 32-bit. 3gigs RAM, AMD Turion X2 Dual-Core Mobile RM-70 (2.0GHz). Wireless. Static IP.
Older laptop: Toshiba Satellite, I don't remember the model. It's older, smaller and runs on Windows XP. Wireless.
PC: Gateway GT5618E, Windows Home Premium 32-bit. Wired connection.
Modem: Actiontec PK5000

My connection is 1.5mb/s from Qwest.

I don't know much about this, though, so I don't know how much information you need to help me with these issues.

SapphirEdit:: DrPing results:

Sorry, 128 pings gave errors or timeouts. 60 from 103 IPs were reachable. - no record will be made.


Detail of your results
44ms 66.35.142.250
59.6ms hsipaccess1.denver1.level3.net
69ms 196.ATM7-0.XR2.SF04.ALTER.NET
77.6ms 64.200.110.74
78ms hsipaccess1.dallas1.level3.net
78.3ms 68.1.208.30
79.6ms hsipaccess1.sanjose1.level3.net
81.6ms p1-1-0-0.r03.mclnva01.us.bb.verio.net
82.3ms hsipaccess1.houston1.level3.net
83ms hsipaccess1.chicago1.level3.net
83ms 64.200.240.82
83.3ms 152.63.112.197
84.3ms hsipaccess1.seattle1.level3.net
85.6ms 63.251.160.75
86ms 209.244.2.98
88ms 68.4.16.30
88ms 64.200.210.54
89.3ms 209.247.2.131
90ms 208.231.96.2
90ms 64.200.140.158
91.3ms 68.11.16.30
91.6ms 68.1.0.169
92ms 64.200.210.190
93.3ms 68.1.0.189
96.6ms 152.63.101.250
97ms 64.5.1.13
99.6ms 204.9.126.14
102.6ms hsipaccess1.washington1.level3.net
103.3ms hsipaccess1.newyork1.level3.net
103.6ms 152.63.99.34
105ms 64.200.210.50
105.6ms 209.191.128.93
105.6ms hsipaccess1.boston1.level3.net
105.6ms 24.29.100.41
106.3ms 24.29.100.13
107ms hsipaccess1.atlanta1.level3.net
108.3ms 204.9.121.34
108.3ms acr1-loopback.Chicagochd.cw.net
108.6ms 68.1.18.30
109.3ms 68.1.1.123
114.6ms 68.1.0.49
115.3ms 64.91.3.33
118.6ms 209.247.3.131
121ms 152.63.89.173
122.3ms 152.63.19.74
122.3ms 63.247.85.1
122.3ms sl-bb20-kc-11-2.sprintlink.net
125ms 64.65.64.74
125.3ms 144.232.20.94
125.3ms 152.63.34.133
127.3ms 204.60.0.3
129.3ms 204.194.39.229
130.3ms 63.218.23.17
132ms 63.247.69.177
133.6ms 69.25.0.14
133.6ms 206.123.6.10
136.3ms 64.65.64.30
144.3ms 152.63.102.94
149ms 136.145.215.2
776ms 207.245.34.122


AthlGrond
Premium,MVM
join:2002-04-25
Aurora, CO

Could this be more a wireless networking problem than a DSL problem?

Could the wireless connections be too low of signal level, or could someone be leeching your wireless bandwidth thus causing lag spikes?
--
To paraphrase a Tina Turner tune for Climategate, "What've objectivity, empiricism, honest debate, and skepticism in the face of blatant skulduggery got to do with it?"


Sapphire119

join:2010-03-01

My connection to my modem has always been at 4/5 bars, sometimes hitting 5 bars. I sit only about 10-15 feet from my modem.

As for someone leeching off my net, I have no idea how I would check that. We do have a password/WEP/whatever you call it on the net, with a password that only my family knows and nobody can guess easily.



AthlGrond
Premium,MVM
join:2002-04-25
Aurora, CO

said by Sapphire119:

My connection to my modem has always been at 4/5 bars, sometimes hitting 5 bars. I sit only about 10-15 feet from my modem.

As for someone leeching off my net, I have no idea how I would check that. We do have a password/WEP/whatever you call it on the net, with a password that only my family knows and nobody can guess easily.
If you can switch to WPA (or preferably WPA2) it would be considerably more secure. (If you want or need to increase your wireless security.)

Usually routers will allow you to see a list of devices connected to it on the network, I'm not sure where you would find this in the PK5000 or if even exists, but it would be handy for seeing if you have that kind of problem. (Another way you could check this is if you have a log of network activity that you can check against your known household internet usage, again many routers provide such logs.)

A common suggestion to fix LAN network stability is to put the modem in bridged mode and connect a router behind it. That way your router isn't sharing (processing, memory etc) resources with the modem.
--
To paraphrase a Tina Turner tune for Climategate, "What've objectivity, empiricism, honest debate, and skepticism in the face of blatant skulduggery got to do with it?"

Sapphire119

join:2010-03-01

3 edits

I don't actually use or have the router anymore, the PK5000 seemed to run on it's own so the ancient Router I had, which was on it's last legs seemingly, anyways, was thrown out.

But I did just notice something kinda weird. I'm not on the LAN devices list, but the other laptop and the PC are. And in my connections list in my laptop, it says that I'm connected to Tina.
The connection, when we first set it up, had the name Tina, named after a family member, then we changed it to something else, 713N. In the modem, it says that the PC and other laptop are connected to the new SSID, 713N, but I'm not on that list with them. When I try to look for other networks, all I see is Tina, I don't see 713N anywhere.

SapphirEdit:: Removed my static IP and appeared back on the list.

SapphirEdit:: All the same net issues still remain.



AthlGrond
Premium,MVM
join:2002-04-25
Aurora, CO

In your original post you indicated that you had done a line quality test, in order for the rest of us to see the results you need to provide us with the URL link right after the words: "Share your test history with others:"

Do you know if the latency spikes also occur on your wired computer?
--
To paraphrase a Tina Turner tune for Climategate, "What've objectivity, empiricism, honest debate, and skepticism in the face of blatant skulduggery got to do with it?"


demoniacs

join:2007-07-17
reply to Sapphire119

windows computers are nasty when doing wireless. try to remove "tina" from the preferred list first. and refresh the list. if possible restart the computer. or maybe you created a multiple ssid set-up.
--
I do my job lightly, but I do take every issue seriously.


Sapphire119

join:2010-03-01
reply to Sapphire119

Sorry, here's the link.
»/testhistory/1714742/8ecc3

Yeah, I checked and my PC's ping is always perfect. Never had a spike. Though it hardly runs TF2 with it's hardware.

Demon:: When I disconnected from Tina and refreshed the server list, Tina was all I saw. 713N was nowhere to be seen. I reconnected to Tina to access this forum again, of course.
I looked at that, but it says the option is turned off. Its only SSID, it says, is 713N. Tina isn't listed anywhere.


demoniacs

join:2007-07-17

1 edit

said by Sapphire119:

Demon:: When I disconnected from Tina and refreshed the server list, Tina was all I saw. 713N was nowhere to be seen. I reconnected to Tina to access this forum again, of course.
I looked at that, but it says the option is turned off. Its only SSID, it says, is 713N. Tina isn't listed anywhere.
I dont know if your runnning xp or vista or xp on your wireless but you can try this.

for XP: »www.ineedoshelp.com/xp/knownissu···ed1.html

for Vista: »www.ineedoshelp.com/vista/knowni···ed1.html
--
I do my job lightly, but I do take every issue seriously.

Sapphire119

join:2010-03-01

1 edit

That's exactly what I did do, but it did nothing.



AthlGrond
Premium,MVM
join:2002-04-25
Aurora, CO
reply to Sapphire119

said by Sapphire119:

Sorry, here's the link.
»/testhistory/1714742/8ecc3

Yeah, I checked and my PC's ping is always perfect. Never had a spike. Though it hardly runs TF2 with it's hardware.

I hate to say "I don't see it" but I don't see any clear problems indicated on the test.

Since the computer that hard wired to the router isn't having problems I'm leaning even more to a wireless networking problem of some kind.

You can double check to make sure that your wireless adapters have the latest drivers and the modem has the latest firmware.

Beyond that, if you don't get your problem solved here you may want to try the wireless networking forum to see if someone there can help you. (Unfortunately I have no experience troubleshooting wireless.)
--
To paraphrase a Tina Turner tune for Climategate, "What've objectivity, empiricism, honest debate, and skepticism in the face of blatant skulduggery got to do with it?"

Sapphire119

join:2010-03-01

I just checked and my modem is up to date, but I don't know about my laptop.
I'm not very good with hardware and this stuff, so how would I check this? Would the updates to my driver just appear along with my other Vista updates?
I remember a while ago I had an update in my list listed as a driver for my old modem, this was before I got the new one. Could this maybe create some incompatibility issues? I haven't seen any updates for my current modem.



AthlGrond
Premium,MVM
join:2002-04-25
Aurora, CO

I tried using Windows update once to do hardware updates and had my computer messed up by it, so I wouldn't use it for that.

I would go to the modem manufacturer's web site and try to find drivers for your specific model of modem. Getting something that is "close" is probably going to be worse than no update at all, so be careful to get the exact same model + revision (if applicable).

There may not be an update, but that is about the only thing I can think to suggest (that doesn't involve cables ).
--
To paraphrase a Tina Turner tune for Climategate, "What've objectivity, empiricism, honest debate, and skepticism in the face of blatant skulduggery got to do with it?"


Sapphire119

join:2010-03-01

There aren't any drivers for the modem, at the moment, according to Qwest.
»www.qwest.com/internethelp/modem···ers.html

Also can't find anything on Actiontec's site and Google can't seem to find much.

Is there any way to check driver status within my computer? I've done it before, when fixing a driver to make my MP3 player work, but I wouldn't know what to do with a net driver.
The only thing net related I can find is 'TOSHIBA Software Modem' under Modems in Device Manager.


CenturyLink
VIP
join:2009-03-09
Boise, ID
kudos:7
reply to Sapphire119

Hello, Steph here from Qwest,

I can have a technical support specialist work with you on any issues, please email me at talktous@qwest.com with your billing phone number and address and contact information, I will have a specialist get in touch with you.

thank you

Steph Lake
Manager - Talk To Qwest Team

talktous@qwest.com - attention Steph
www.twitter.com/TalkToQwest

"At Qwest your account information is confidential and protected by law, so I need your permission to access the account.”



AthlGrond
Premium,MVM
join:2002-04-25
Aurora, CO

1 edit
reply to Sapphire119

said by Sapphire119:

There aren't any drivers for the modem, at the moment, according to Qwest.
»www.qwest.com/internethelp/modem···ers.html

Also can't find anything on Actiontec's site and Google can't seem to find much.

Is there any way to check driver status within my computer? I've done it before, when fixing a driver to make my MP3 player work, but I wouldn't know what to do with a net driver.
The only thing net related I can find is 'TOSHIBA Software Modem' under Modems in Device Manager.
With the built in network cards on laptops (wireless or wired) you would check with the laptop manufacturer for updates. Normally you enter the laptop's model number into their support site and it will give you a list of possible updates and when they were released.
--
To paraphrase a Tina Turner tune for Climategate, "What've objectivity, empiricism, honest debate, and skepticism in the face of blatant skulduggery got to do with it?"

Sapphire119

join:2010-03-01

1 edit

Qwest:: I've called you guys before and all you really gave me was a big "I don't know." :/

Grond:: Can't find anything. I even tried rolling-back the driver to the last update. Didn't seem to have any effect.

SapphirEdit:: Found Toshiba's massive stockpile of driver updates on their support site. I found my exact model but there are a few different net-related drivers for Vista.
»www.csd.toshiba.com/cgi-bin/tais···73768663



AthlGrond
Premium,MVM
join:2002-04-25
Aurora, CO

Do you know if the wireless adapter is Atheros or Realtek? (I see both in the list of drivers. If you can open device manager you could try and see if you can find one or the other listed.)
--
To paraphrase a Tina Turner tune for Climategate, "What've objectivity, empiricism, honest debate, and skepticism in the face of blatant skulduggery got to do with it?"


Sapphire119

join:2010-03-01

1 edit

Atheros.
I tried the first Atheros driver, installed it, restarted, it had no affect on any of the net issues.
I then tried the second Atheros driver, with the same result.


wingman99

join:2003-12-18
Opelika, AL
reply to Sapphire119

Dose your DSL light stay solid or blink when you loose connection


Sapphire119

join:2010-03-01

1 edit

No idea, when I disconnect I don't have time to run over to where my modem is, since the disconnection is so short.

SapphirEdit:: One thing I noticed is that for a while my LAN connection has always said "A network cable in unplugged" despite being on a wireless connection.
I use a Realtek PCIe FE Family Controller for LAN.
In Network Connections is has always been listed as not being connected to anything.
Is this maybe the cause of something or is it just a useless little error with no side-effects.


wingman99

join:2003-12-18
Opelika, AL

It is a useless little prompt to let you know your not using your LAN.

Can you post PK5000 log file and see if your getting disconnects.


Sapphire119

join:2010-03-01

Is that located on the modem control panel?

I went all over the site and all I could find was a web activity log, which doesn't show things like connections or disconnections. Just websites accessed.


js23186

join:2005-08-02
North Platte, NE
reply to Sapphire119

out of curiousity, what happens if you change your ssid back to "TINA". Do you still see the disconnects?

here is what I had to do on mine, after I changed modems/ssids. Deleted all wireless info out of network properties. Had to go in and "manually" set up network in wireless setup wizard, with new ssid.

from time to time, will have to go into wireless setup wizard and add my PC to existing network.

it works for me, hopefully it will help you out.


Sapphire119

join:2010-03-01

Yeah I tried that.
Had no effect.


Sapphire119

join:2010-03-01

Excuse the double post but I can't seem to edit my last post. And I feel that this needs a bump.

My PS3 managed to diagnose the connection errors as a DNS error, which, frankly, does not surprise me.
And yes, it is the main error and not a small PS3 error with nothing to do with this, because when I set up my two laptops next to my PS3 and I get a disconnect, they all go out in perfect unison. And leaving my PS3 off and/or disconnected has no effect, either, so it's not the cause.

So what can I do at this point, besides switching from this horrible ISP? Trust me, if I could, I would.



AthlGrond
Premium,MVM
join:2002-04-25
Aurora, CO

If it's a DNS error you can statically set up 3rd party DNS entries on one of your laptops and see if that helps. (4.2.2.2 is my personal favorite for a DNS server address that isn't operated by Qwest.)

To me it sounds like a wireless networking problem with the PK5000, if I were in your place (and I didn't want to go wired) I'd see what people in the wireless networking forum recommend for a wireless router that works well for gaming.
--
To paraphrase a Tina Turner tune for Climategate, "What've objectivity, empiricism, honest debate, and skepticism in the face of blatant skulduggery got to do with it?"


Sapphire119

join:2010-03-01

How would I set up a 3rd party DNS entry? Just go into settings and type something like 4.2.2.2 into the text entry just where the normal DNS would go on my laptop's settings?

Can't afford a new router/modem right now, though, and Qwest's warranty, which they didn't give me anyway, will only give me one of their 5 or so crappy models.



AthlGrond
Premium,MVM
join:2002-04-25
Aurora, CO

I'm not sure on Vista how you would do it, you should be able to set some of the network settings manually including the DNS. Normally the setting would be something like "assign automatically" you would need to change that to something like "use the following specified ones" and put the numbers in.

Alternatively you should also be able to assign them statically in the PK5000 instead if you want. (Again I don't have one, but that is a common feature on routers; to be able to use specific DNS servers.)
--
To paraphrase a Tina Turner tune for Climategate, "What've objectivity, empiricism, honest debate, and skepticism in the face of blatant skulduggery got to do with it?"



gasnyder

@qwest.net
reply to Sapphire119

I have frequent disconnects with this modem also. I finally figured out what was causing my problem today. Whenever the microwave is used, the Internet light on the modem goes out for 2-3 seconds and both wired and wireless computers get disconnected. The microwave is a new model ~2 years old. The modem is about 25 feet away from the microwave in another room. I'm going to try testing with other channels to see if I can find one that works ok. This may not be your problem, but certain cordless phones might also cause this problem.