FCC Might Tackle 'Up To' Broadband Ad Language > Not always ISPs fault

reply to BF69

Re: Not always ISPs fault

said by BF69

I would suspect 50%-80% of the people getting less than advertised speeds are to blame for their own problem. But hey it's easier to blame the ISP than to learn about how to properly enable your connection.
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I realize the oversubscribe model, which is why I noted it, and it serves as good counterpoint to the "50%-80%" of people with speed issues are not the ISPs fault argument. I grant there's likely many cases where it's not the ISP's fault (either the customer's equipment, the end destination, or a possible backbone issue), but that figure is quite high given the fact that we know ISPs are built on the oversubscribe model.

Bandwidth usage is not decreasing. If ISPs don't keep up, or wait until it's too late, customers will (and do) see speed issues.

Of course, we don't have to get into the debate about cost factor. It's pretty obvious that we lack behind other countries in regard to speed and sometimes cost.

reply to Turbocpe

reply to Turbocpe

reply to David
I could make a list like that myself and make up some numbers. That's not proof. Where's the 50%-80% figure in there?

multiply that by as least 250 techs in this center alone, your 50 to 80% becomes justified really quick. If you want to go by inside and outside techs, I think at last check there's as least 20,000 of us. Assuming as least one call a day gets lost to any of the above 10 scenarios that's 20,000 calls a day, by 365 days a year you get 7.3 million calls a year (or 42% of 17 mil customers) for just tier 2 and tier 3 techs. I didn't even include tier 1 techs, which might easily raise that another 8 to 10% easy (again assuming common problems solved by tier 1 such as loose connections, power cycling modems, and the simple resolutions).

There's my numbers.

Here's another prime example of end user problems that they want to lay blame on the ISP. Again #10 in my list easily comes into play.

»[Xtreme] I Hereby Accuse AT&T Bellsouth of Throttlling Speed

Anyone in a helpdesk/IT support type of function would easily see 50-80% easy. Anyone not or has never served that role won't understand and of course "Blame the ISP".

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Oh. You work for an ISP. Makes sense.

You know the model is built on oversubscription and that bandwidth usage is not declining, but is instead increasing. Yeah, sure, 50%-80% of the problems are user-inflected issues/ Let's just all buy that figure that was pulled out of the ass. No one has provided a list of actual figures, just excuses.

You provide a list of reasons why customers can see slow speeds, due to non-ISP issues, but that doesn't tell us anything about percentage.

I've been here a bit longer than you, and I've gone through more than a few times of overcapacity issues from either DSL or cable. And so has many on this website. Of course this website doesn't represent the majority, but given we know that the model is built on oversubscription and the race ISPs have of offering the fastest speeds, at some of the time, overutilization can, and frequently does, happen.