| reply to BF69
Re: Not always ISPs fault I work several trouble tickets a week where the customer claims they are not getting what they are paying for. It's rare that I find that they really are not getting what they are paying for. Most of the time the customer is complaining based on what some damn speed test told them. I won't accept any speed test as proof of a slow speed. It has to be a real transfer over a few minutes from an FTP server, Usenet, or they can connect to a server I have that is offnet running Jperf. 99% of the time it's an unsecured access point, an employee running a bittorrent client, or someone is watching movies on the clock. |
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| Yes sustained throughput is a great measure of the ability to deliver the service. How do you explain the ISP "No tech support" sending you to a "Speed test" site to validate your complaint? So you think that paying for an 8.0/768 line and getting 1.2/300 is getting what you pay for ? I always hear that line Its NEVER the ISP's fault it ALWAYS the dumb-a$$ customer. If the service provider would be upfront and tell it like it is; that you're not going to get more than 75-80% of your provisioned speed even under ideal circumstance. Things would be different and the public wouldn't be ragging on them. No, they bury the real story under disclaimers written in a font so small that many have a hard time reading it or not even broaching the subject. The ISP position is we'll give you what we feel like giving you when we feel like it. I want to make it clear that its typically not the front line people that make these decisions, they're the one's that have to deliver the owner/mgm'ts directives. |
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