 DavidNow accepting new patientsPremium,VIP
join:2002-05-30
Granite City, IL
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3 edits | multiply that by as least 250 techs in this center alone, your 50 to 80% becomes justified really quick. If you want to go by inside and outside techs, I think at last check there's as least 20,000 of us. Assuming as least one call a day gets lost to any of the above 10 scenarios that's 20,000 calls a day, by 365 days a year you get 7.3 million calls a year (or 42% of 17 mil customers) for just tier 2 and tier 3 techs. I didn't even include tier 1 techs, which might easily raise that another 8 to 10% easy (again assuming common problems solved by tier 1 such as loose connections, power cycling modems, and the simple resolutions).
There's my numbers.
Here's another prime example of end user problems that they want to lay blame on the ISP. Again #10 in my list easily comes into play.
»[Xtreme] I Hereby Accuse AT&T Bellsouth of Throttlling Speed
Anyone in a helpdesk/IT support type of function would easily see 50-80% easy. Anyone not or has never served that role won't understand and of course "Blame the ISP".
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Koetting Ford, Granite City, illinois... YOU'RE FIRED!!
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2 edits | Oh. You work for an ISP. Makes sense.
You know the model is built on oversubscription and that bandwidth usage is not declining, but is instead increasing. Yeah, sure, 50%-80% of the problems are user-inflected issues/ Let's just all buy that figure that was pulled out of the ass. No one has provided a list of actual figures, just excuses.
You provide a list of reasons why customers can see slow speeds, due to non-ISP issues, but that doesn't tell us anything about percentage.
I've been here a bit longer than you, and I've gone through more than a few times of overcapacity issues from either DSL or cable. And so has many on this website. Of course this website doesn't represent the majority, but given we know that the model is built on oversubscription and the race ISPs have of offering the fastest speeds, at some of the time, overutilization can, and frequently does, happen.
said by David:multiply that by as least 250 techs in this center alone, your 50 to 80% becomes justified really quick. If you want to go by inside and outside techs, I think at last check there's as least 20,000 of us. Assuming as least one call a day gets lost to any of the above 10 scenarios that's 20,000 calls a day, by 365 days a year you get 7.3 million calls a year (or 42% of 17 mil customers) for just tier 2 and tier 3 techs. I didn't even include tier 1 techs, which might easily raise that another 8 to 10% easy (again assuming common problems solved by tier 1 such as loose connections, power cycling modems, and the simple resolutions). There's my numbers. Here's another prime example of end user problems that they want to lay blame on the ISP. Again #10 in my list easily comes into play. » [Xtreme] I Hereby Accuse AT&T Bellsouth of Throttlling SpeedAnyone in a helpdesk/IT support type of function would easily see 50-80% easy. Anyone not or has never served that role won't understand and of course "Blame the ISP". |
