| The truth hurts... but enough to make it go away? I am physically less that 600 feet from my VRAD, and 1200 feet as initially installed. After months of PremTechs trying to troubleshoot the frequent drops/skips/freezes on HD and drops on Dolby audio ("incompatible receiver", "interference from CFL's", my microwave, my cordless phones, street lights, my wireless keyboards/mice, my computer speakers, my RG, poor initial install, being told by a PremTech that "the system is not designed to surf the web while watching a TV", and on and on), AT&T finally "resolved" my issues by slicing a box of CAT5 to my HomeRun - effectively making my distance 2000 feet (a so-called "VDSL sweet spot"). Still have the HD issues (not as bad as they were initially, but they do seem to be increasing in frequency once again) and Dolby drops (which AT&T apparently has known about for years), but through it all, my 18Max has been rock-solid.
Are there bandwidth/equipment/firmware/software issues? Yes. Is AT&T aware there are issues. Yes. Is the pot (TWCC) calling the kettle black? YES! Will I stick around for these issues to be fixed? I am not sure how much longer I can/will wait, but I really would like to see the potential that is U-Verse at the very least approached, if not reached. Even if I do decide to leave, TWCC can rest assured that they will never see a dime of mine. |
