 koitsuPremium,MVM
join:2002-07-16
Mountain View, CA
kudos:14 | reply to koitsu
Re: P182/183/193 owners -- drive trays Thought I'd follow up and finish off this thread:
My Support ticket this time resulted in more or less the same response as last time from the CSRs.
Well, it just so happened one afternoon I noticed Antec had presence on Facebook. I joined their group/fan thingus and posted on their wall, asking for someone there to check out my ticket. Sure enough someone did but wasn't able to provide me with much help.
Fast forward to today. Out of no where I received a phone call from a senior CSM at Antec stating that my ticket had been escalated to him, and as a result of the frustrations/complexities they'd be sending me 2 trays free of charge. I was ecstatic and thanked him repetitively before asking: "so why aren't these for purchase on your store?"
As it turns out, Antec's in the process of revamping their entire online store, which includes adding lots more inventory. Because of that, they're not making any changes to their site inventory unless it's a major part of some kind (e.g. a brand new case they just released, etc.) and even that is somewhat complex right now (red tape of some kind). Now to get them my address... 
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Making life hard for others since 1977.
I speak for myself and not my employer/affiliates of my employer. |
