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Shadow6150

join:2010-03-10
Gladwin, MI

Satellite modem disconnected

After my satellite was re-pointed nothing but problems. I have a 360.

Signal is generally over 9, but while using internet the icon goes from green to black and message satellite modem disconnected. I have to reboot the modem to get it to come back on. Already tried reinstalling Starband on advice of technical support, but it didn't help. Any ideas or suggestion? This is really very frustrating. Thanks for any advice.


grohgreg
Dunno. Ask The Chief

join:2001-07-05
Dawson Springs, KY
Who repointed your dish?

//greg//

Shadow6150

join:2010-03-10
Gladwin, MI
It was repointed by a company that Starband sent out. Signal is very good.


grohgreg
Dunno. Ask The Chief

join:2001-07-05
Dawson Springs, KY

1 edit
reply to Shadow6150
Well, if he was a satellite TV installer - you might have a POL angle problem. Those guys don't understand transmitter isolation. But if it was an actual certified Starband installer, I'd start by looking for a problem on the cable path. First guess is a loose or failing coaxial connector.

//greg//