nonymousPremium
join:2003-09-08
Glendale, AZ Reviews:
 ·Callcentric
| Qwests bills wrong lately in their favor. "Thank you again for you taking the time to write to us about the payment convenience fee. We listened to your feedback, and effective immediately have stopped charging a convenience fee on self service payment options for payments made through our online and automated telephone response system. We appreciate the opportunity to continue to serve you."
Those are the fees they dropped. No way in heck was I going to put my bill on autopay through any account. I guess no one here has experienced the current trend of Qwest bills to be wrong in their favor. A drop of a price for life to full bore cost. Or other fun mistakes. Then call in they say can not correct until next billing cycle. If it was auto deduct then no incentive for them to correct as coming straight from my account.
Sure charge me for a live person to bill me but if it is self serve online or on the phone then why was there a convenience fee when all done through their computer with no assistance? Force me into auto deduct when it seems that currently every third bill is wrong. My dsl is solid as is my phone service however Qwests billing leaves a lot to be desired lately.
I would more likely leave to a competitor. |
