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| reply to PapaMidnight
Re: Laws of Physics Execs of Wildblue and Hughes KNOW how bad their service sucks. they dont need people in forums telling them that.
I am sure they read 1,000's of complaints each day.
i've talked personally to the CEO of Wildblue about how bad his service was. He claimed he could do nothing to help my ailing speeds and terrible service. To avoid dealing with me, they cancelled my contract and didn't charge me anything (interestingly enough, they keep billing me for the equipment I sent back to them). Bill on . . .
i've talked to Execs at Hughesnet. their only response is always "We do not guarantee speeds". Upon install, speeds are great. Even into the 30th day. After day 30, you're in a contract, and they can screw you however they please.
the NOC is at complete control of every system connected to their network. Corporate office EXECS act like they dont know what the word "throttling" means.
Satellite is an absolute LAST means for anyone that can't get dsl or mobile broadband.
Latency will never improve due to the simple physics involved.
Wildblue and Hughes continue to be driven towards profit, and care little about consumer issues once they are in a contract!!! (my dealings with them prove it).
I just happened to get lucky and find mobile broadband worked flawlessly in my area. I wish I had discovered it first!
Issues with Hughes? Write:
executivecustomercare@hughes.net or
bbbdc@hughes.net
I guarantee if you are disgusted with your service, you can get out of your contract! |
