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franknalco

join:2005-01-27
Littleton, CO
Reviews:
·Comcast

2 edits

Even when they do it right - they do it wrong

I live in one of the couple of communities where Qwest actually deployed Fiber To The Home. With an upgrade to the top tier, I am promised only 10MB down (really? i get less than 8 and half from Qwest's own speedtest server down the block from me). But, how can they have the beachballs to offer faster broadband service to DSL, twisted pair copper customers -- than to FTTH customers? AND they advertise the DSL service as Fiber Fast. They would have to actually slow down the top few DSL service tiers to get my Fiber Slow Speed. And of course, I pay a lot more than the DSL customers too. To add insult to injury, I am locked into the service through a covenant in my HOA. Qwest deserves every financial headache they have and will get.

tdouglas22

join:2001-09-25
Memphis, TN

Qwest is going through the changes of not evolving and adapting their business to the changing times. Plain and simple, either you adapt or you get left behind.

What's really sad is that the change was not an overnight thing. It took years and it was almost subtle. But this is the penalty you pay for not paying attention.


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