| Step forward and back? Maybe go a bit high tech and low tech?
Have a few boxes in various areas where customers can easily drop off their movies. Then pay a guy to run around Friday and Saturday night and pick up all the movies. As he hits each location he scans the barcode, confirms the movie has been retrieved successfully and puts it in a shipping crate. That monday the central shipping gets an update of all the retrieved movies and sends the next one out. He then sends the crate back with overnight express to Netflix on Monday.
It'd be the added expense of a part time employee and leasing space for the boxes but it'd increase turn around and probably help customer satisfaction. |
