quote:...usually a case of poorly trained customer service representatives and/or flaky computer systems -- not maliciousness.
There was a Verizon employee who told the New York Times Verizon has known about that $1.99 bogus fee for years and intentionally doesn't fix it.Do you have a Charter employee saying the same thing about modem rental fee mistakes? I'll gladly change the sentence for you once you find one.
·
·