| Hardly a new problem Charter never charged me a rental fee, but when I dropped them a year or so back, I started getting nastygrams and robo-calls threatening to wreck my credit if I didn't "return my rented modem"--which I'd never actually rented, I owned my own the entire time I used their service. No amount of using actual logic ("Why do i owe you a modem when all my bills say, 'customer-owned modem'?") would budge their idiot bureaucracy, either at the corporate level or the total morons in the local office. It took a few months of aggrivation and repeated calls/emails (including to Eric Ketzer) before they knocked it off. |
