amungusPremium
join:2004-11-26
America Reviews:
 ·AT&T DSL Service
| suck If this (billing/ownership issue) happened to me, I'd demand either a free month of service for their mistake, or flat out cancel and MAYBE consider coming back after going down to the office with my modem and keeping all documentation of signing back up for service, especially anything that said the modem was mine...
These customers should not take this crap, period.
Agree with previous poster - have them PROVE it's theirs via MAC address. If they lost track of their own inventory, too bad. Otherwise, correct the problem and help people... maybe even give 'em a credit anyway, for good measure... a free on-demand movie at the very least would be a good gesture.
I can say if Cox ever tried such BS, I wouldn't have any of it.
They did make one very minor mistake once regarding my modem but it was fixed with one quick call. Bought a new modem, they activated, but a month later, my internet just stopped. They had somehow kept the old modem in the system as well... oops. No billing issues though. I was not upset, in fact I laughed a little, as did the rep on the phone... it was a goof, and it was easily fixed with no drama. |
